Job description
- Develop and implement procedures for processing patients
- Determine and collect fees based on co-payment
- Collect payments, prepare deposits, conciliation of deposits
- Run collection reports
- Confirm and maintain that all insurances are up to date
- Electronic Medical Record coordinator
- Organize and maintain medical records.
- Assign applicants account numbers in the Electronic Medical Record in accordance to the appropriate program
- Assess whether:
- Homebound vs. ambulatory
- Therapy vs. supportive counseling
- Determine proximity of applicant to clinics/satellite clinics
- Assess for cultural and language needs
- Compile intake documentation
- Ensure that documentation compliance timelines are met
- Notify supervisors when documentation is reaching limit of compliance deadlines
- Expedite documentation by notifying supervisors and workers when documentation is out of compliance
- Upload documentation into medical record into correct categories
- Open and close cases ensuring documentation compliance guidelines have been met
- Oversee the Patient Portal on the EHR by ensuring that information is correct, patients are invited to and use the Portal Helping clients with using the portal when necessary
- Accept and respond to confidential patient messages through the Portal
- Write notes in the Electronic Health Records and send messages to staff to insure communication and compliance
- Customer Services
- Checking in patients at the front desk
- Utilizing the practice management software to sign patients into the system
- Collect and document fees
- Act as liaison between patients and nurse practitioner and psychiatrist and communicate when patient medication refills are necessary
- Triage patient phone calls and determine which provider needs to be contacted.
- Reduce distress in anxious patients and provide reassurance when necessary
- Office oversight
- Make sure waiting room is safe and clean
- Observe security cameras
- Report to maintenance any issues occurring in the facility
- Alert staff to safety concerns regarding patients
- Accept feedback from patients and organize patient characteristics and satisfaction surveys
- Oversee and organize transportation for patients to and from clinic
- Utilize the Electronic Medical Record to schedule, check, confirm and arrange transportation for all appointments
- Coordinate all patient transportation: Sam Field Transportation, Medicaid transportation, Access-a-ride, cab service
- Notify transportation services of any safety issues
- General Receptionist and Bookkeeping duties
- In addition to overseeing the entire office; knowledge and use of excel spreadsheet, accounting and word processing software, and credit card machine are necessary
To Apply: Please send a resume and cover letter to Benjamin Weinstock at BWeinstock@commonpointqueens.org
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