Job description

Lancaster County is located in South Central Pennsylvania along the Susquehanna River, approximately 70 miles west of Philadelphia. It’s praised for its beautiful farmlands, rich history, and rich art scene. The New York Post called it the new Brooklyn highlighting Lancaster County's art galleries, boutique shops, and restaurants.

Lancaster Orthopedic Group is one of the largest practices in the region with over 180 team members and growing. We’ve been a regional leader in providing high-quality, patient-oriented care for decades. Our philosophy is to provide our patients with outstanding care and a wonderful patient experience.

We do this by hiring great people and giving them what they need to thrive. You’ll be joining a collaborative team of people focused on taking care of patients and building a great work culture.

Job Title: Medical Receptionist

Hours: Ranging betwen 7:00am to 4:30pm; Saturday rotation of 9am to 12pm once or twice a month.

Position Summary: Responsible for providing efficient and courteous contact with all business associates. Schedules all patients in a positive and pleasant manner and enters information in the computer.

Qualifications:

• High school graduate or equivalent (preferred)
• Six months of related experience (preferred)
• Basic insurance terminology (preferred)
• Valid PA Drivers License and personal car (required)
• Able to accurately type 40 wpm on PC keyboard (preferred)
• Display knowledge of the use of various office equipment including: PC, copier, fax, telephone, postage machine, and printer

Essential Duties:

• Greets all patients and business associates in a professional manner. Directs all visitors to appropriate personnel.
• Obtains all pertinent patient information, copies insurance cards, gets appropriate signatures and enters all information correctly into the Epic system.
• Schedules new patient appointments and follow up appointments with LOG doctors. Schedules tests or appointments with other facilities in a timely fashion and gives appropriate paperwork to the patient. Explains all instructions thoroughly to the patient.
• Responsible to change scheduled appointments when instructed to do so by an administrative assistant or a supervisor.
• Obtains all pertinent patient information such as symptoms, date of birth, insurance coverage, etc. Completes appropriate patient information sheet and enters information into the computer.
• Files all correspondence, reports, or forms in accurate location in an orderly fashion within the chart. Keeps work area neat and personal files organized and identified. Displays neat, legible handwriting.
• Communicates clearly and effectively by consulting supervisor regarding problems that arise. Offers suggestions to create and improve efficiency within the department.
• Works collaboratively with co-workers, patients, business associates, and supervisor to assure customer satisfaction. Works with co-workers and supervisor in a positive, professional manner.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Rotating weekends
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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