Job description

Responsibilities of the Front Desk Receptionist include, but are not limited to the following:

● Answer incoming calls and route appropriately

● Provide accurate messaging documentation if applicable

● Greet patients immediately upon arrival and apply the applicable protocols such as registering new patients, ensuring patient billing and insurance information is accurate, inform patient of medical office procedures and policies, ensure necessary referral or patient documents are on file for visit

● Maintain and manage patient records

● Move patients through appointments as scheduled

● Obtain external medical reports as required by medical professionals

● Schedule follow up appointments according to physician’s needs

● Intercept patients as they exit to obtain any necessary additional information before exiting practice

● Collect and total daily monies including payments, copay’s, etc.

● Ensure patient no-shows and cancellations are followed up with in accordance to practice policy

● Safeguard patient privacy and confidentiality

● Obtain prior authorization for any patients having in-office procedures

● Promote, educate and sell all cosmetic services to patients

● Special projects and other duties may be assigned as needed

Qualifications:

● High School diploma or equivalent required

● Excellent written, verbal, and listening skills

● Prior experience in the medical field highly desirable

● Above average customer service skills and the ability to remain calm in stressful situations

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Healthcare setting:

• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Albany, NY 12203: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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