Job description

The world’s largest private discount and loyalty network has immediate opportunities in Salt Lake City for Part-Time and Full-Time Member Service Specialists working Monday through Friday. Looking to fill both AM and PM shifts. Shifts can range between 6am – 9pm Monday through Thursday and 6am -7pm on Friday. This position pays a base wage plus incentive bonuses paid out per pay period. Spanish/English bilingual pay differential is offered.

If you are a passionate, career-minded individual with exceptional customer service, you’ve just discovered an amazing career opportunity with Access Development.

For over 35 years, the Access mission has been to deliver the world’s best member benefits, customized to the needs of our clients. Our company continues to grow and we are looking for the right person to join our member services team.

If you want to be a valued part of the team, work with top-notch people, and look forward to upward mobility opportunities, check us out!

Mission of the Role: Member Service Specialists serve as the primary point of contact for Access members, organizations and merchants. This position is responsible for providing world class customer service during each contact. The Member Services Specialist plays a vital role in creating member loyalty, driving usage of Access discounts and websites. This role is responsible for assisting customers over the phone with occasional member assistance via email.

Job Duties/Responsibilities:

• Provide world class customer service to Access members, organizations, and merchants over the phone.
• Member services specialist day will be spent assisting members via inbound phone calls, chat and email.
• Educate members on website usage and merchant discounts currently available to them.
• Assist members with booking reservations for hotels and car rentals. As well as answer members questions regarding current reservations.
• Proactively engages with members, providing updates, following up, and informing them of any status changes.
• Thoroughly notate accounts and reservations.
• Demonstrate problem solving skills when trouble shooting website errors with our members.
• Assist with projects as needed.
• Exceptional attendance and punctuality is a must for this position.

Qualifications:

• High school diploma, or equivalent required; college education preferred.
• 6+ months experience in customer service preferred.
• Bilingual skills in Spanish/English a plus, but not required
• Demonstrable working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and the Internet required; experience using databases and web-based CRM applications a plus.
• Strong telephone, written and verbal communication skills.
• History of building strong relationships with clients/customers on the telephone is preferred.
• Understanding of loyalty programs a big plus.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Adoption assistance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance
• Volunteer time off
• Wellness program

Experience level:

• Under 1 year

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• West Valley City, UT 84119: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in West Valley City, UT 84119

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