The Membership Coordinator is based out of Doak Campbell Stadium/Champion's Club at FSU in Tallahassee, FL and reports to the Membership Manager. The Membership Coordinator will be the first point of contact for members entering the Club.

Essential Job Functions

• Greets persons entering establishment, determines nature of business and announces members and guests to appropriate personnel.
• Anticipates member reservations and warm greeting by name.
• Answering, screening, and forwarding incoming phone calls
• Provide basic and accurate information in-person and via phone/e-mail
• Monitors members and guests access.
• Monitor front desk supplies and notify manager when needs replenishment.
• Address member concerns or issues effectively with a sense of urgency and politeness.
• Adept at managing and prioritizing multiple tasks throughout the day.
• Ensures cleanliness of front desk, lobby and other surrounding areas.
• Attends to members needs in regards to coat check and other special requests.
• Communicate effectively with guests, all levels of management and co-workers.
• Build good relationship and report with members to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the club.
• Assists with other administrative duties as assigned by manager.

Knowledge, Skills and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Excellent customer service
• Experience with social media platforms and Canva or similar programs
• Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization
• Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships
• Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly
• Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow
• Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.

• Detail Oriented
• Ability to work independently and/or in a team environment
• Strong verbal and written communication skills
• Must have computer skills: Microsoft Word, Excel.

Required Qualifications:

• All applicants must be at least 18 years of age.
• Ability to interact with co-workers to assure compliance with company service standards.
• Ability to multi task in a fast paced, team orientated setting
• Must be speak, read, and write in English
• Must be available to work an irregular schedule
• Must be able to work extended hours due to business requirements including late nights, weekends and holidays when needed.

Preferred Qualifications:

• Must have at least 1 year experience in a high-volume area.

Physical Requirements:

• Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms
• Ability to lift and/ or move up to 25 pounds;
• Specific vision abilities required by this job include close vision and distance vision

Environmental Working Conditions:

The noise level in the work environment is usually moderate.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.