Who We Are

With more than 5,000 locations in 50 countries, Anytime Fitness offers the world’s largest 24-hour, secure access, fitness franchise with top notch strength-training and cardio equipment and private changing areas. Our friendly, professional staff is trained to help our members along their fitness journey, no matter how much support they need. We have the tools and guidance needed to help you succeed.

Position Summary

The Membership Manager will be responsible for all daily operations of their Anytime Fitness location. This position is responsible for the management and supervision of all support personnel, operating procedures, membership services & policies, and club promotions. The Membership Manager reports directly to the Regional Operations Manager (ROM).

Responsibilities

Personnel Development

• Participate in monthly audits concerning the areas of customer service, administration, facility & equipment maintenance, cleanliness, and medical & security mitigation, ensuring 100% compliance
• Submit reports on a reoccurring basis outlining sales, deposits, member actions, and procedural compliance
• Work with the third-party financial company, ABC, and reporting to insure correct billing
• Respond to all emergency calls and review/report security infractions
• Responsible for continued growth, development, and refinement of all present and future procedures, ensuring that business is conducted morally, ethically, and with the utmost of professionalism

Operations

• Execute scheduled cultural activities within the club, promoting member collaboration, communication, and competition
• Assist with company partnerships/sponsorships with community organizations/events
• Generate content to assist in maintaining the club’s social media presence

Member Culture

• Execute scheduled promotions to achieve annual sales goals and benchmarks
• Perform the 9-step sales process, providing prospects with a personal experience while systematically alleviating barriers to entry and accurately recording/uploading information
• Manage leads from multiple sources to include referrals, trial periods, corporate partnerships, community outreach, virtual/print advertising, sales promotions, etc.
• Manage the automatic renewal program and EFT policy, increasing the lifespan of the average membership
• Ensure members have the assistance they need to achieve their goals while addressing any breakdowns in service

Sales Management

• Assist in the training of sales staff, identifying under performers for development or turnover
• Participate in weekly evaluation meetings for ROM direction and short-term goal setting

Professional Skills

• Excellent interpersonal skills and ability to work with a variety of stakeholders; can derive insights from others through probing questions and collaborative problem solving
• Demonstrates skill in the area of sales and the basic management of employees
• Ability to effectively coach and motivate employees
• Ability to write business correspondence
• Participate in company functions, promotions, and events. Attend and participate in regional meetings
• Perform administrative duties, such as preparing reports, maintaining records, and filing reports

Knowledge, Abilities, & Character Traits

Administration and Management / Customer and Personal Service / Personnel and Human Resources / Economics and Accounting / Computers and Electronics / Sales and Marketing / Active Listening / Speaking / Critical Thinking / Monitoring / System Analysis / Systems Evaluation / Complex Problem Solving / Problem Sensitivity / Deductive Reasoning / Information Ordering / Inductive Reasoning / Dependability / Attention to Detail / Leadership / Initiative / Integrity / Cooperation / Analytical Thinking / Innovation / Social Orientation

Qualifications

Education: Associates degree in a related field (e.g. business administration) or equivalent educational level preferred. The lack of a degree may be compensated with additional experience.

Experience: Two (2) or more years of sales management experience and management experience with direct reports.

Schedule: 40 hours scheduled within seven (7) consecutive days (Monday – Sunday). Working hours are scheduled according to the needs of the department and the company.

Compensation

Wages: $15.00/hour payable, in semi-monthly installments. Graduated increases contingent upon regularly scheduled employment evaluations, to include potential annual increases.

Commission: $500 fixed monthly rate, as well as $10 for each new member per month, for sales in excess of 30 new members, that signs up for 1yr or more:

80% of new members must complete a Fitness Consultation or total commission payout decreases to 80% of maximum. Fitness Consultation conversion rates and commission totals are determined on a monthly basis.

Vacation/Sick pay: 0 < 2 Year anniversary of Employment –> 4 hours PTO accrued per month

2 < 4 Year anniversary of Employment –> 8 hours PTO accrued per month

4 < 7 Year anniversary of Employment –> 10 hours PTO accrued per month

7< Year anniversary of Employment –> 14 hours PTO accrued per month

Max carryover from December to January = 80 hours

Holiday pay: 8 hours will be paid for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and one floating holiday of your choosing (Birthday, Anniversary, extra vacation day.)

Medical Insurance: Up to $250 reimbursement each month for a policy that is chosen and paid for by the employee. Contingent upon a positive review following your one-year anniversary of employment, your medical reimbursement will increase to $300 each month.

Continuing Education / Certification: Reimbursement of 50% of the cost of continuing education credits or new certifications up to $500 per year.

Other: Fun and motivating atmosphere, free membership for you and your spouse