If you are considering a new job, work environment or career opportunities you should look at Mercer County Community College. MCCC is a publicly supported college that is open to all and dedicated to student success. In order to support that mission Mercer seeks to attract, retain, and support a skilled diverse workforce which is our most valuable resource. We thrive on and are proud of our diversity and open access. Our students and employees find the College large enough for a multitude of offerings yet small enough to keep the “Community” feel for all. The College consists of two campuses, the James Kerney Campus (JKC) in the capital city of Trenton, NJ and a larger 292 acre suburban campus just six miles north of Trenton.

As part of the comprehensive and valuable benefits package the College offers credit course tuition waivers for employees, spouses and dependents. This allows for employees and their families to take advantage of earning a higher education degree without the high cost. The College offers students 69 Degree Program Options and 35 Credit Certificates from which to choose

Essential Duties and Responsibilities:

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  Answers, evaluates, and prioritizes in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Also, answers queries received via email, telephone, or fax.
• Questions user to collect information about the particular assistance need then determines the best way to assist the user without providing tutoring.
• Determines whether problem is caused by hardware or software.
• Handles and seeks resolution for routine user problems, referring more complex problems to supervisor or Information Technology services staff.
• Assists students in using the computer lab’s printing system.
• Makes sure that each lab user is properly signed in and has proper ID to enter and use the lab.
• Files lab incident reports.
• Reports software and hardware operational problems to library and Information Technology services staff.

Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Customer Focus: Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences