Job Description Summary

To provide constant and efficient operations of the physician medical office. Duties to include scheduling, patient registration, telephone triage, medical records, billing, and collections. Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC001057 COM PSYCH Youth CC

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Job Description

Entity/Organization: MUSC Physicians (MUSCP)

Hours per week: 40

Scheduled Work Hours/Shift: TBD Upon Hire

FLSA: Hourly/Non-Exempt

Job Summary: The Medical Office Assistant greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. To provide constant and efficient operations of the physician medical office. Duties to include scheduling, patient registration, telephone triage, medical records, billing, and collections. Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, cash management and patient appointment scheduling. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

Duties and Responsibilities:
1. Greet patients promptly. Receive accurate and update demographic information on all patients to include insurance and authorizations. Set up patient demographics, insurance and case information on computer system. Prepare chart, routing slip and any other information needed for patient visit. Schedule appointments and answer incoming calls. Prepare daily schedules. Answer any question relating to patients account.
2. Up-front collections to patient accounts, collect on outstanding patient balances for MUSCP. Perform end of day procedures. Post all personal and mail in payment to accounts. Answer any questions relating to patients accounts. Make referrals as necessary.
3. Maintain working knowledge of all Managed Care Contracts for MUSCP/MUSCPC to include insurance benefits, preferred hospitals, laboratories and pre-authorizations.
4. Medical Records: Create, file, prepare and update all medical records information. Assist office with administrative duties to include typing, contacting insurance companies, researching documents, coping of medical records, mail request for insurance companies, attorneys and any other request. Maintain and follow all correspondence and incoming mail.
5. Maintain compliance with federal and state regulations and organizational policies.
6. Other duties as assigned.

Required Minimum Training and Education: High School diploma or equivalent education required. One year of customer service experience required. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to manage time efficiently, ability to deal with patients and staff in a tactful and diplomatic manner. Must exercise good judgment and discretion.

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees