Mvd Agent
Job description
Salary
$16.48 - $25.54 Hourly
$34,275 - $53,126 Annually
This position is a Pay Band 50
Posting Details
Funding for this position is between a minimum of $20.02 and maximum of $21.64 an hour.
Interviews are anticipated to be conducted within 2 weeks of closing date.
THIS JOB POSTING MAY BE USED TO FILL MULTIPLE VACANCIES.
Why does the job exist?
This position will be processing various transactions for drivers and vehicle owners of New Mexico, surrounding states and all drivers who have access to New Mexico highways.
How does it get done?
- Process credentials (Noncommercial Driver's Licenses, Commercial Driver Licenses, Permits, Identification Cards, etc.)
- Title and register all qualified motor vehicles
- Preparation of Vehicle Identification Number (VIN) inspections
- Provide road tests and written tests
- Answer phones from the general public and private entities
- Assist customers in all motor vehicle related transactions
This position is expected to uphold excellence in customer service as Motor Vehicle offices are most often the citizen's first experience with state government in New Mexico.
This position is trained on complex transactions regarding issuance of federally compliant credentials, ownership documents on titles, reinstatement and suspension of credentials, and issuances of medical denials and concerns to name the most common transactions. This requires understanding, interpretation, and implementation of federal law, state statutes and administrative code. Each transaction processed by this position will require extensive understanding of the parameters that allow to get the credential needed so that the position can skillfully relay the information back to the customers.
This position is expected to deliver quality work, collaboration with the Motor Vehicle Division (MVD) management, coworkers and the public in delivering quality transactions with proficiency and a sense of urgency.
Who are the customers?
This position serves New Mexico taxpayers, Taxation and Revenue Department (TRD) employees and external state agencies.
Ideal Candidate
- Customer service, interacting with the public and answering phones
- Working in a high pressure, fast-paced work environment
- Working in a Motor Vehicle Division (MVD) office
Minimum Qualification
High school diploma or GED and six (6) months of general office, clerical and/or administrative.
Substitution Table
These combinations of education and experience qualify you for the position:
- Education and years of experience must be related to the purpose of the position.
- If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment. Must be current with all tax reporting/payment. Employment is subject to post offer pre-employment criminal background check to include fingerprint checks and is conditional pending results.
Working Conditions
State of New Mexico employees may be impacted by the Public Health Order dated December 19, 2022, which requires facilities licensed or certified by the Centers for Medicare and Medicaid Services ("CMS"), including all hospital types, long-term care facilities, nursing homes, hospice facilities and rehabilitation facilities, as well as assisted living facilities and adult day care settings, to adhere to all COVID-related requirements prescribed by CMS, including, but not limited to masking and staff vaccination.
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage with extended periods of sitting. Some standing, bending and reaching may be required. Must be able to lift 25 lbs. Some travel may be required.
Supplemental Information
Benefits:
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Agency Contact Information: Elliot Catanach, (505) 795-3939 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
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