Job description

Must Have:
Must be Service Routing subject matter expert on Nokia NSP, knowledgeable on NOKIA 77xx Service Routing devices (Hardware/Software/Diagnostics).
Must be strong communication skills.
Candidate MUST be US Citizen or Permanent Resident.

Job Description:
The Resident Engineer will interface with the local Customer Network Operations Center personnel.
Supporting: Customer’s NOC Operations and Maintenance Engineering Staff to develop Operations Readiness.
Establish documented processes and procedures to improve NOC visibility to the EMS’s and associated Network Elements.
Enhance the Client Outage Management and Notification processes.
Define IP MPLS provisioning standards and develop a consistent process guideline to further reduce fault restoration timelines.
Provide continued On-The-Job (OJK) Knowledge transfer to Client NOC personnel including:

MPLS Role:
Provide technical support/troubleshooting for all Nokia network/services operational issues related to network or services to include MPLS, DWDM, and Microwave.
Provide support to Architects in the development/testing of new services including LAB testing.
Provide technical consultation to EOC group and Engineering staff (adhering to DE’s Architecture standards).
Take lead in opening and managing the progression of Nokia TAC tickets associated with network and services.
Proactively assess NSP alarms associated with network and services to engage the EOC group as needed.
Develop operational MOPs as required to perform operational activities or nodal software upgrades.
Provide knowledge transfer on MPLS.

Monitoring & Surveillance Activities:
Command Line Interface for Nokia routers and switches.
NSP EMS Familiarization.
New network element configuration/Network routing setup.
IP Element configuration.
Event detection and isolation/Fault resolution.
Routine diagnostics and corrective action management.
Evaluate customer skillsets and develop training plan.

Job Types: Full-time, Contract

Pay: $55.00 - $65.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Richmond, VA 23231: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Network architecture: 4 years (Preferred)

Work Location: In person

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