Job description
Job Title
: Network Engineer
Department: IT
Job Category: IT
Job Location: Lima & Maumee, OH, Remote
Travel: Required
Supervisory Responsibility (Y/N): N
Position Type: Full Time
Reports To: Director of Technical Services
Company Overview:
Be the HERO for your company again! Come join our team and live up to our core model. We solve complex business problems with technology! We support hundreds of customers and are large enough to buy all of the high-tech tools that allow you to engage with the customers and get there problems fixed. AND – we only work with businesses that have an established relationship with us, so you will get to know them by name. We have the best technical team in the United States and need more people to help support our customers.
At Virtual Technologies Group we sell a variety of hardware solutions, hosted voice services to resellers and customers, cyber and physical security services, and equipment. We utilize our application development department to provide software for our customers and we also provide educational services around testing and fleet management to school systems.
Benefit Offerings:
- Medical, dental, and vision
- 401K with company match
- Short-term and long-term disability coverage paid for by the company
- Life insurance paid for by the company with a buy up option for you and your family
- Flexible work schedule – some positions are a hybrid while others are completely remote!
Job Overview
:
The Network Engineer is responsible for designing, implementing, and troubleshooting computer and systems/networks for our clients. The ideal Engineer is proud of their work and has the drive and passion to be inquisitive and not afraid to fail. This person is reliable, personable, and trustworthy. They are professional, presentable, and employ active listening when engaging with our clients. The right candidate will be successful if they can build trusting relationships with our clients. There is travel required.
Responsibilities/Job Functions:
- Manage all aspects of IT needs for clients performed by remote support or onsite visits, including but not limited to switching, IP endpoint devices, server management and user level issues
- Work with internal help desk to resolve customer issues after escalation from ticket submission
- Develop, install, and maintain small to large network infrastructure deployments
- Protect data, software, and hardware by coordinating, planning, and implementing network security measures based upon company standards and solutions
- Diligent and effective communication with clients, sales, and team members
- Attentive customer service, focused on client satisfaction
- Recommend, plan, and implement new technologies that move a client’s business forward
- Attend and engage in team meetings
- Meet professional development requirements
- Maintain weekly time and expense records inside of the PSA platform for work/travel performed as per policy
- Occasional on-call work is required based on team rotation
Minimum Qualifications
:
- Associates degree in Information Technology – network or systems administration is preferred
- Minimum 4 years of network administration experience with strong understanding of network infrastructure and network hardware.
- Ability to be a self-starter with little supervision
- Hands on experience and strong knowledge with VMware, business class firewalls and switching
- Strong knowledge in Server 2012/2016/2019, Exchange 2013/2016/2019, Active Directory, DHCP, DNS, network design and implementation.
- Experience in the managed service provider space is a plus
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