CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Microsoft Teams Engineer. Join us and support CSAA IG in achieving our goals.

Your Role:

The ideal candidate is passionate about technology, specifically Microsoft Teams and improving client relationships. They should enjoy solving problems, partnering with others and have compassion for the end user experience. Furthermore, the ideal candidate thrives under pressure, has a strong sense of judgement, and finds satisfaction in helping our business partners succeed.

The individual is expected to perform all job duties with a commitment to providing superior service to at every opportunity, producing quality work products while maintaining an atmosphere of teamwork and continuous improvement

The candidate should be ambitious, proactive, detail-oriented, and a compassionate individual who keeps the customer at the fore front of all activities.

Your work:

• Serve as the Microsoft Teams service expert lead for our Microsoft Teams environment on a day-to-day basis.
• Represent MS Teams by participating in the agile sprint process
• Provide third level problem resolution support as necessary. 24X7 immediate response may be required
• Technical understanding of how Teams’ services function and the interaction of Teams with business functions and applications
• Understanding of add-on applications and tools and how they integrate with Teams
• Detailed understanding of features, capabilities, limitations, and configuration options available in Teams
• Assist in the creation of design documents when needed, evaluate and test new featurs for performance and cost benefit
• Have an eye for detail and a strong belief in documentation, communication, and collaboration
• Strong desire to seek continuous improvement in Teams services for end users
• Be able to work with technical and non-technical end users and vendors to resolve service problems, regardless of the underlying cause. Handle escalated Service Desk issues related to Teams services.
• Ability to track and troubleshoot Teams performance issues and utilization trends to allow for optimal configuration of Teams
• Respond to technical inquiries about Teams
• Training and educating team members, support personnel on Teams capabilities and limitations
• Understand governance controls and limitations of Teams used to reduce the risk of data exposure
• Understanding of Teams Live Events as well as knowledge of other communications/meeting platforms (Zoom) is a plus

What would make us excited about you?

• Bachelor’s degree information systems, information technology, or other technical field, or equivalent experience
• One or more certifications for Microsoft 365 preferred, in particular: Microsoft 365 Certified Teams Administrator Associate; Microsoft 365 Fundamentals; or Microsoft Enterprise Administrator Expert
• ITIL Foundations v4 certification a plus
• Experience in A Teams administrator role
• Strong customer service skills, particularly working with non-technical colleagues

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition:

We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits (aaa.com)

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $119,250 – $132,500. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary rangefor this position across all the states we hire in is $107,280 - $159,200. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Please note we are hiring for this role remote anywhere in the United States with the exception of California, Hawaii and Alaska.

Must have authorization to work indefinitely in the US.

LI-PD1

HP_RX