Working Title: Office & Admin Specialist Int
Job Class: Office and Administrative Specialist, Intermediate
Agency: Nursing Board

• Who May Apply: Open to all qualified job seekers. We will be filling up to two vacancies with this posting.
• Date Posted: 05/17/2023
• Closing Date: 05/23/2023
• Hiring Agency/Seniority Unit: Nursing Board / Nursing Board-AFSCME
• Division/Unit: Nursing Office Manager / Board of Nursing
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $18.55 - $24.60 / hourly; $38,732 - $51,364 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Board of Nursing
• FLSA Status: Nonexempt
• Telework Eligible: Yes/hybrid
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

The Minnesota Board of Nursing exists to protect the public's health and safety through regulation of nursing, education, licensure and practice. The Board conducts business through five major areas: credentialing, education, discipline/complaint resolution, nursing practice and data.

The Office and Administrative Specialist, Intermediate supports public health and safety by handling assigned record keeping, documentation, correspondence, scheduling, and other complaint handling responsibilities in a timely and effective manner. The incumbent works closely with Nursing Practice staff to process and track reported complaints, assists in monitoring compliance with orders, and performs other administrative tasks as requested. The incumbent deals with numerous complex issues and a variety of people and is expected to establish priorities and perform independently in a manner that accomplishes the goals and supports the agency.

We will be filling up to two vacancies with this posting.

Minimum Qualifications

• Business English skills (writing, speaking, and reading) sufficient to compose correspondence using accurate spelling, grammar, and punctuation and communicate effectively with co-workers, customers, and the public.
• Customer service skills sufficient to: (1) provide prompt, courteous and accurate information to all internal and external stakeholders on the phone, in-person, through email and other written correspondence; and (2) effectively communicate and elicit information with tact and diplomacy in difficult situations, and efficiently resolve customer problems.
• Word processing skills sufficient to effectively use (1) Microsoft Word to develop and modify a variety of correspondence, records, forms, and reports and (2) PowerPoint to develop data presentations.
• Data entry skills sufficient to accurately create database records, update entries, query and run reports.
• Spreadsheet skills (i.e., Microsoft Excel) sufficient to develop and modify basic spreadsheets and sort and extract data.
• Math skills sufficient to handle receipts and calculate fees.
• Ability to manage public and non-public data.
• Ability to learn, understand and apply policies and procedures.

Preferred Qualifications

• Associate degree or two years of college.
• Administrative experience which includes but is not limited to handling a variety of correspondence, record keeping, and documentation tracking and follow up responsibilities.
• Experience with handling legal documents.
• Proven interpersonal skills and the ability to resolve problems in a timely manner with limited supervision.
• Experience handling sensitive or confidential information and using independent judgement when determining appropriate actions.
• Knowledge of HIPAA requirements.

Physical Requirements

• Ability to lift 10-25 lbs at times.
• Ability to regularly use phone and computer for extended time periods.

Additional Requirements

This position requires successful completion of pre-employment reference checks. To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Nella Austin at nella.austin@state.mn.us or 651-201-8005.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Nella Austin at nella.austin@state.mn.us.

About Nursing Board

The Minnesota Board of Nursing exists to protect the public's health and safety through regulation of nursing, education, licensure and practice. The Board conducts business through five major areas: credentialing, education, discipline/complaint resolution, nursing practice and data.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.