Job description

Office Assistant Job Description:

Job Purpose

The purpose of the Office Assistant position is to support the Community Manager in handling all duties required to keep each community running as well as working together to ensure UMH standards are consistently maintained for residents and employees.

Job Duties

● Assist the Community Manager with collecting rent

● Assist the Community Manager with the process of selling and renting of homes

● Support efforts necessary to regularly inspect and maintain the community to consistently provide an attractive, clean and safe place to live.

● Help enforce community rules and regulations

● Assist with supervising of maintenance staff

● Maintain working knowledge and application of the Americans with Disabilities Act as it pertains to various aspects of the community

● Maintain working knowledge and application of the Fair Housing Act and other local laws as they pertain to the sale, rental and financing of homes in our communities

● Assist with monitoring rent payments and take action to ensure timely rent payments by residents

● Follow UMH rent collection procedures

● Learn and adhere to state specific guidelines on commencing eviction actions against residents who are delinquent in paying their rent or in violation of community rules.

● Answer phones, take messages, coordinate with Community Manager on responding to resident needs

● Interface with residents, applicants, contractors and outside vendors

● Input checks into the Rent Manager System

● Enter bills for the community into the Rent Manager System

● Organize and file electronic and paper documents

● Clean and organize the office on a regular basis

General Duties

● Communicate professionally and respectfully with coworkers, managers and community residents.

● Closely follow UMH procedures for managing the community

● Consistently meet UMH standards for quality and safety

● The position includes all other responsibilities that may be necessary to fulfill the duties associated with the position or as may be assigned.

Physical requirements of the job

● Moving throughout the community by vehicle or on foot.

● Frequent use of computer, keyboard, mouse and phone during the work day.

● No heavy lifting is required.

Work Environment

● Working indoors in an office environment as well as moving throughout the community on foot or by vehicle

Travel

● Occasional car travel may be required to handle work-related errands outside of the community.

● Occasional car or air travel may be required to attend local or long distance trainings or when visiting other communities.

Work Schedule

● Full-time schedule, Monday through Friday, 40 actual hours worked per week with an unpaid lunch break each day.

● In-person attendance is an essential function of this position.

Job classification

● This is a non-exempt position under the Fair Labor Standards Act. Non-exempt employees will be eligible for overtime pay in weeks where total hours worked exceed forty hours.

Required qualifications

● Strong customer service skills and the ability to provide the UMH standard of service

● Ability to work as part of a team as well as independently to complete job duties

● Strong time management and organizational skills

● Willingness to attend periodic trainings on procedures and laws as they pertain to the job duties

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cranberry Township, PA 16066: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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