Job Summary:

Coordinates a variety of duties for the unit with primary responsibility for overseeing front desk operations, managing academic processes, and supporting a variety of programs and initiatives within the unit including First Year Student Orientation Program during Spring/Summer.

Essential Functions:

• Hires, trains, evaluates, and supervises student employees and oversees front desk operations.
• Coordinates student concern, residency waiver, course evaluation, and late drop process for director.
• Coordinates schedules for professional and graduate student staff within unit.
• Responsible for the coordination/completion and the quality of the clerical Work for the department/office which Includes answering telephones, providing Information, or routing calls to appropriate person; open and route incoming mall and prepare outgoing mall, including bulk mailings; typing memos and other correspondence; maintain office filing system.
• Responsible for creating, maintaining and updating flies and record keeping systems; paper and/or computerized.
• Provides clerical support for Success Coaches, SASC Scholars Program, and Student Success Workshops.
• Disseminates Information that may require explanation and Interpretation of established university and departmental policies and procedures, and directs individuals to sources of additional information.
• Assists unit director with special projects.
• Generates reports, memorandums, correspondence, presentation materials spreadsheets and graphics, and other similar materials using computer systems.
• Responsible for ordering office supplies; process various university forms.
• Coordinates special events and functions.
• Coordinate and maintain departmental resources.
• Provides clerical support for First Year Student Orientation Program.
• Other related duties as assigned.

Non-Essential Functions:

• Make travel arrangements.

Required Qualifications:

• High school graduate or equivalent.
• Minimum of three years of relevant work experience.
• Experience with various computer software applications such as Microsoft Office and/or equivalent.
• Demonstrated experience to successfully operate office equipment.
• Data entry experience.
• Typing and spelling competency with grammar and proofreading skills.
• Possess strong verbal and written communication skills.
• Demonstrated experience to successfully provide quality customer service
• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
• Ability to work under pressure and meet deadlines.
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
• Ability to successfully maintain positive intercultural and interpersonal relationships.

Preferred Qualifications:

• Some college coursework.
• Higher education experience.
• Familiarity with GVSU academic policies and curriculum.
• Supervisory experience.
• Experience working with individuals from diverse social identities.

Supervision Received:

• Receives general instruction from a designated supervisor but is generally expected to work independently.

Supervision Exercised:

• Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.

Physical Demands:

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Salary: C-3 Level. Minimum starting salary of $18.40 per hour.

Department/Division: Student Academic Success Center

Campus: Allendale

Job Category: Professional Support Staff

Job Type: Full-Time. Monday - Friday, 8:00 am - 5:00 pm.

Application Deadline: March 26, 2023

How To Apply: Apply online at jobs.gvsu.edu and select "Apply now". Please include a cover letter and resume. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers, and e-mail address for three professional references. If you need assistance, call Human Resources at 616-331-2215.