Position Overview:

Portland Glass, a Neighborly® company, is seeking an Office Manager to help lead our glass shop administrative staff in West Lebanon, New Hampshire.

Primary Responsibilities:

• Answer the phone/greet customers in a timely manner

• Schedule sales/jobs effectively and appropriately

• Demonstrate proficiency with the point-of-sale system and all computer systems

• Address calls as they escalate with the goal of customer satisfaction

• Exhibit a comprehensive understanding of Portland Glass products and services

• Maintain inventory of office supplies and place orders as needed

• Identify opportunities to improve office workflow and standards

• Maintain files and oversee the filing process

• Perform daily administrative duties such as billing, deposits, sorting mail, observing credit limits/past due balances, etc.

• Manages calendar for self and manager

• Maintains a clean and organized receptionist area

• Perform other duties as required. These duties may include assignments in job classification other than their own.

Required Attributes:

• Ability to lead a team

• Professional work image

• Proficiency with the BOSS system

• Must be able to lift a minimum of 25 lbs.

• Sense of humor.

Education & Experience:

Education:

• High school diploma or equivalent

Experience:

• At least one (1) year of prior office management experience

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

Company Overview

Neighborly® is the world's largest home services franchisor, focused on repairing, maintaining, and enhancing homes and businesses. The company operates online platforms that connect consumers to service providers in their local communities that meet their rigorous standards as a franchisor across multiple service categories at Neighborly.com in the United States and Neighbourly.ca in Canada. More information about the company, and its franchise concepts, is available at Neighborlybrands.com and www.nbly.co.uk.

Neighborly® is an active member in the International Franchise Association (IFA), Canadian Franchise Association (CFA), British Franchise Association (BFA) and German Franchise Association (DFV) and is a founding company of the Veterans Transition Franchise Initiative (VetFran). Neighborly was named to the 2019 Inc. 5000 most successful privately-owned companies in America.

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

INDPG