Job description
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
ROLE OVERVIEW
The Provider Onboarding Specialist provides comprehensive coordination of provider onboarding to ensure a positive experience. This position is responsible for building internal and external relationships to effectively onboard new hires and ensure providers have everything they need to start work including but not limited to IT equipment and access, biographies and headshots, digital profiles and prepares them for the first month of orientation.
RESPONSIBILITIES
Initiate onboarding/concierge process for clinical new hires- Commence relationship building during introductory call with Practice Development Director
- Follow up initial call with a handwritten note of welcoming
- Maintain single point of contact for all new providers and communicates regularly
- Proactively check-in with clinicians for completing onboarding data
- Document workflow real time including maintaining new hire spreadsheet and ensure accuracy of data
- Effectively coordinate with internal departments to ensure the provider’s start date readiness with departments such as credentialing to ensure the onboarding process is seamless
- Confirm that all IT access is granted and equipment is shipped
- Maintain ongoing correspondence with all stakeholders including internal and external, particularly around hiring delays in background checks and/or pre-hire processes
- Host biweekly communication with divisional leadership
- Adhere to the onboarding standards and workflows
- Track and report divisional onboarding metrics to internal stakeholders
- Maintain and adhere to new hire orientation calendar
- Host and/or facilitate general orientation sessions including systems overview trainings
- Schedules new hire check-ins post hire at 2 weeks and again at 30 days
SKILLS & EXPERIENCE
- Bachelor’s Degree in Business Administration or Healthcare Administration
- 1+ year of experience in a human resources or talent acquisition department
- Strong knowledge of Microsoft Excel and SharePoint
- Demonstrated superior relationship management
- Possesses an ownership mentality
- Solutions oriented
- Strong organizational skills
- Ability to manage time-sensitive workflows
- Detail oriented and focus on accuracy of data
- Qualified candidates must be legally authorized to be employed in the United States
- LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
Our Values:
Delivering Compassion - We care for people unconditionally and act with empathy always.
Building Relationships - We are collaborative, building enduring relationships to achieve more together.
Celebrating Difference - We respect the diversity of every individual’s lived experiences.
Learn more at www.lifestance.com.
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