Job description
Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients, and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.Our people are what set us apart and make us great. Together we are building a culture that values diversity, celebrates growth, and creates a place of belonging for all our team members. We are committed to helping our people grow, develop, and advance in their careers. Our Workforce of the Future, Diversity, Equity, and Inclusion (DEI) programs, and up-skilling initiatives will open doors for you to build your network across the organization and strengthen your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.
We are seeking an internal or external candidate for an Operational Analyst position to join Zions Bancorporation ETO Risk Management team. The Operational Analyst will play a key role in managing the day-to-day activities of restitution to bank customers. This candidate will use project management skills to ensure various teams stay on track to deliver data required to meet regulatory requirements and timelines for customer restitution.
The Operational Analyst will:
Be responsible to work with various business partners to identify, gather and track information and/or deliverables.
Review and analyze operational and business data, analyze accuracy, and report data as needed.
Review programs, processes, procedures, and making recommendations for improvements and changes to optimize.
Assist with business and operational analysis to impact business results and support management decision making.
Participate in the analysis, design, and implementation of operational business processes and procedures.
Present and share data with other team members and departments.
Be responsible for creating and monitoring reports to identify trends, issues, and opportunities.
Assist with issue and root cause analysis.
Assist in formulating proposals for new procedures and/or processes.
Perform project management functions.
Perform other duties as assigned.
Qualifications:
Experience SQL, Excel, and/or other business intelligence and analytics software and query tools.
Financial Institution operations experience desired.
Basic knowledge of data analysis, business process and procedure improvement, systems and project techniques.
Knowledge of department specific processes and procedures.
Requires solid analytical, organizational and problem-solving skills.
Ability to elicit, gather and analysis user needs.
Good presentation and communication skills, both verbal and written.
Ability to function in a consultative role and manage a team or project.
Requires solid interpersonal skills with the ability to work with both management and staff employees.
Must be detail oriented and able to meet deadlines.
Working knowledge of query tools such as Business Objects, Microsoft Access or other tools to extract information from databases.
Working knowledge of report writing software.
Requires a Bachelor's in computer science, Information Systems, Business Administration or other related field and some experience in business and data analysis, processes, procedures, multiple technologies, etc. or other directly related experience.
A combination of education and experience may meet requirements.
Pay Range:
Operational Analyst III - $75K-$85K
Operational Analyst IV - $90-$102K
(Based upon relatable skills/experience)
Location:
This position can be located at the new Zions Technology Center in Midvale, UT or 100% remote within the United States.
The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company’s primary technology and operations center. This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:
Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
At least 75% of the building is powered by on-site renewable solar energy.
Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
Large modern cafe with a healthy and diverse menu.
Healthy indoor environment with ample natural light and fresh air.
LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.
Benefits:
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training, Paid Time Off (PTO) based on tenure and 11 Paid Federal Holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees
- Employee Ambassador preferred banking products
- Employees may, at the company’s discretion, be eligible to receive a cash bonus award
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