Job description
Overview:
Our vision is to offer everyone a piece of the American spirit – one handshake at a time.
Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 5.
COMMERCIAL ACCOUNTS OPERATIONS
REPORTS TO: COMMERCIAL ACCOUNTS DIRECTOR
STATUS: NON-EXEMPT
PAY RANGE: $15.00-$20.00 / Hour
- compensation varies based on geography, skills, experience, and tenure
Summary
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.
At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.
Our vision is to offer everyone a piece of the American spirit – one handshake at a time.
Based out of the Store Support Center in Irvine California. Work Week would be Monday – Friday.
Purpose of Role: Work with the Commercial Accounts Field Team in vital administrative tasks to help support the continued growth of the Commercial Accounts Division. Work with the Commercial Accounts Operations Lead in completion of Customer Accounts, Field Communication, Record keeping and updating, Customer Service and Projects as assigned.
Responsibilities:Essential Duties and Responsibilities
- Process and complete all aspects of a Non A/R Customer Account. Including: Aptos verification, Binder development and completion, File Storage (Box / OneDrive), and Field Communication.
- Process and complete all aspects of an A/R Customer Account. Including: Aptos setup and integration, Binder development and completion, File Storage (Box / OneDrive), Voucher development, and Field Communication.
- Process and Complete Vendor Certificate Customer Account. Including: Aptos setup and integration, Binder development and completion, File Storage (Box / OneDrive), File distribution to Accounting, and Field Communication.
- Update existing Commercial Accounts with most current information.
- Provide customer service to existing Commercial Account Customers, including touch base reporting to Key Commercial Accounts.
- Work closely with Store Teams to help ensure continued growth of store Commercial Account business.
- Other duties and projects as assigned.
- This job description is to be used as a guide for accomplishing company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.
Additional Responsibilities
- Demonstrates a high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
- Demonstrates a high level of quality work, attendance and appearance.
- Adheres to all Company Policies & Procedures and Safety Regulations
- Adheres to local, state, and federal laws.
- Performs any other duties that may be assigned by management.
- Understands and complies with all company rules and regulations.
Qualifications
- Proven record of success in operations / administrative work.
- Good Verbal and written communication skills
- Computer Literate
- Strong analytical aptitude
- Critical thinking skills.
- Good presentation skills
- Strong customer service and people skills
- Ability to multi-task and work in a fast-paced environment
- Position requires strong customer service skills, advanced problem solving abilities, ability to work well with others, and be a strong team player.
Competencies
- Professionalism
- Organization
- Versatility
- Communication
- Results-Oriented
- Initiative
- Innovation
- Optimistic
Boot Barn Benefits & Additional Compensation Opportunities
- Competitive hourly pay rate.
- Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
- Paid Time Off plan (sick and vacation).
- Medical, Dental, Vision and Life insurance.
- 401(k) plan with generous company matching.
- Work/life balance.
- Opportunities for growth at every level – we are opening 50+ new stores each year.
Physical Demands
In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
- Standing, walking and squatting less than fifty percent of the work shift.
- Required to lift, move and carry up to 20 pounds.
- Ability to read, count and write to accurately complete all documentation and reports.
- Must be able to see, hear and speak in order to communicate with partners and customers.
- Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
[ ] Sedentary: Limited activity, no lifting, limited walking
[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking
[ ] Moderate: Mostly standing, walking, bending, frequent lifting
[ ] Arduous: Heavy lifting, bending, crawling, climbing
Work Environment
In general, the following conditions of the work environment are representative of those that a partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
- The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
- Noise levels are considered moderate.
Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.
Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law
.
Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 5.
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