Job description

Operations Coordinator / Admin Support

About Nauticon

Nauticon (www.nauticon.com) is a technology leader that proudly serves customers with managed IT services, printing and imaging products, and workflow management. Nauticon’s primary core value is “Service First.” All Nauticon team members are expected to exhibit excellent customer service and our customer feedback indicates that we practice what we preach! Imagine working for a company selling cutting edge technology products that provide competitive benefits, competitive pay, and more. As one of the largest and growing local technology leaders, we want you to join us!

Salary : $45,000+ based on experience and qualifications

Work Hours: M-F 8am-5pm

Position summary: Nauticon’s Managed IT Services division is seeking a detail-oriented administrative professional to support its service delivery team. The Operations Coordinator will be primarily responsible for invoicing, scheduling, hardware procurement, and responding to customer inquiries. This position offers ample opportunity for advancement into a career in IT and/or leadership.

Position responsibilities:

• Generate and send down payment, standard (hardware/labor), and monthly agreement invoices
• Schedule field technicians at customer locations for various support tickets and hardware deployments
• Procure hardware and software from multiple vendors, including purchase order creation, receipt into inventory, and creation of service ticket with appropriate information
• Maintain current product list and inventory in database
• Maintain current customer information in database
• Assist with on-boarding/project procurement
• Answer overflow help desk calls and create service tickets accordingly
• Respond to customer inquiries

Skills and Abilities:

• Excellent communication skills
• Ability and desire to provide exceptional customer service
• Ability to act with a sense of urgency while paying attention to detail
• Ability to multi-task effectively and thrive in a fast-paced environment
• Ability to work independently and as part of a team
• Proficient with Microsoft Office (especially Excel and Word)
• Experience with operations, logistics, or general administrative work in a fast-paced environment
• Basic IT and/or networking knowledge preferred but not required

Education/Experience Requirements:

• 1-3 years of experience in customer service and/or administrative work
• Associates degree preferred

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be an exhaustive list of all responsibilities, duties and skills, nor are these statements intended to create a contract of employment between the employee and Nauticon.

Nauticon is an Equal Opportunity Employer
Nauticon provides equal employment opportunity to all employees and job seekers without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other protected characteristic under federal, state or local laws.

Benefits
Nauticon offers eligible employees an attractive benefits package including health care, tuition assistance, 401(k), paid time off and much more.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Gaithersburg, MD 20877

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