Job description

Job Description

Operations Director

Better Business Cleaning provides dependable, quality, hassle-free commercial cleaning.

The Operations Manager is a key member of the Better Business Cleaning management team and has responsibility for field operations across approximately 120 clients across the greater Denver area. The primary function of the role is to ensure that our services are provided to customers in accordance with our contracts, on time, efficiently, with a high degree of quality in a safe and professional manner.

This is a full-time position that requires a reasonably flexible schedule. Typically, the role will involve 45 to 50 hours a week, usually spread out with a great deal of flexibility between 2pm to midnight five days a week.

The responsibilities include:

• Operations Management (some of this is delegated and/or shared, but the Director is ultimately responsible):
• Scheduling – Ensure all shifts are covered and that coverage solutions are effectively communicated and coordinated (including key exchanges, access, training, etc) with all relevant stakeholders. This includes regular cleanings, unfilled job openings, substitute cleanings, and project work.
• Holiday Tracking – Monitor customer and company holidays, adjust the cleaning schedule, and communicate to customers and cleaners.
• Managing Budget Variances – Actively monitor labor hours and work with Cleaners to ensure the tasks are being performed within the budgeted times. Pay close attention to and address unusually high and unusually low times.
• Jobsite Issue Resolution – Provide specific cleaning guidance and instruction, answer questions, facilitate problem solving, remove / resolve immediate obstacles preventing or inhibiting cleaners from completing their duties, uncover root causes of issues, suggest, develop, and implement new processes, procedures, and systems to reduce the likelihood of recurrence.
• Key / Badge Management / Drops – Implementing and Maintaining a Key / Badge Management System to ensure secure storage of keys while providing regular and emergency back-up access to customer premises. Conduct an audit at least once per month.
• Supply Management / Drops – Making sure the cleaners have the necessary tools, equipment, and supplies to safely complete their responsibilities. This may include vacuums, cleaning supplies, PPE, etc.
• Site Inspections - Management & scheduling of quality inspections, completion of inspection forms, and cleaner follow-up.
• Job Start Ups– Coordinating and communicating job startups including cleaning plan development, documentation, scheduling, kitting, training, and other tasks necessary to start new jobs.
• Job Closeouts – Professionally and graciously shutting down on-site operations. Communicating with the clients on the timing. Recovering all BBC materials, equipment, and supplies. Recovering and returning all keys.
• Emergency Cleaning Coverage – Provide emergency cleaning coverage when necessary (note: this should be an exception… one of the key responsibilities of the role is to develop safeguards to reduce the occurrence of emergency cleanings, but if there is no other solution, the responsibility does fall on the Operations Managers to make sure the cleanings are completed).
• Cleaning Team Management and Support – Working closely with the rest of the BBC management team to train, schedule (including Holiday scheduling), motivate, monitor, mentor, reward, retain, discipline, and terminate members of our cleaning team.
• New Hire Onboarding – Nurture new cleaners, area leads, and supervisors to ensure a successful transition into the organization and their specific role.
• Managing Auxiliary Services – Providing management oversight to ensure successful completion and invoicing of auxiliary services.
• Managing Floor Cleaning Services – Coordinate and communicate timing, schedule crew, ensure facility access, ensure quality work is performed, ensure sub-contractors are paid when used.
• Managing Disinfectant & Fogging Services– Ensuring disinfectant services are provided.
• Managing Other Services – We currently don’t offer other services (window cleaning, light fixture cleaning, graffiti removal, etc), but envision expanding into them.
• Contract, Document, and Records Management –
• Completion of the Monthly Contract Discrepancy Sheet – Accurately track contract discrepancies throughout the month and update the MCDS each month by the 24thof the month and then again on the 2ndto last workday of the month so accounting and invoicing can be completed in a timely manner.
• Creating and Maintaining Job Related Documents– Create, distribute, update, and maintain all job-related documents such as Customer Information Sheets, Job Task Lists, Building Information Sheets, etc to reflect all pertinent information to enable the safe, efficient, and accurate completion of all on-site contract work.
• Operations Software Maintenance (currently Swept) – ensure operations software is utilized by all cleaners and kept up to date with current information that is easily understood by the cleaners. Evaluate additional features and make recommendations for or against implementation.
• Warehouse / Equipment Management
• Warehouse Organization / Inventory Management – Keeping the warehouse organized and supplied and in a clean and orderly state. (Partnering with the Accounting Manager).
• Tracking and Repair / Maintenance of Large Cleaning Equipment – Create and maintain an inventory of our large equipment making sure it stays in operational condition. Sell, repair, or otherwise dispose of obsolete or non-functional equipment.
• Van / Truck Maintenance – Make sure the cargo van and other vehicles are kept in safe working order (routine maintenance, tires, oil changes, wiper blades, headlights, horn, blinkers, license plates, insurance cards, etc) and that they present a positive image for BBC.
• Partnering with BBC Management Team – support and cooperate with all other members of the BBC Management Team to create strong working relationships and a smoothly operating team that is highly responsive to customers and the cleaning team.
• Provide leadership and vision to grow the top and bottom line
• Getting cross trained on key functions of all other Managers
• Filling in for other managers as needed (e.g., time keeping)
• Other Tasks and Responsibilities As Needed

Desired Characteristics

• Strong Leadership Skills
• High Integrity
• Team Player
• Positive Attitude
• Takes Initiative
• Makes Good Decisions

Requirements

• Must have a Growth (vs Fixed) mindset (note: a Growth Mindset is about continuous learning and improvement not about company size).
• Must be highly dependable with a strong customer service orientation.
• Must have strong organization and communication skills
• Must be a quick learner with a strong work ethic.
• Must be quality oriented with attention to detail.
• Must know how to work with computers and be able to use standard software packages
• Must be highly flexible, able to prioritize and multitask.
• Must have reliable transportation.
• Must have a driver’s license.
• Must be comfortable working and driving at night.
• Must be able to legally work in the US / Pass e-Verify.
• Must be able to pass a Federal background check.
• Must be able to pass a drug test.
• Must be able to speak and understand English.
• Must own a smartphone that allows you to be contacted reliably.
• Must be able to comfortably lift 50 lbs without risk of injury.

Knowledge and Education

• Commercial or Residential Cleaning Management Experience
• Knowledge About Cleaning Standards / Techniques
• College Degree Preferred

Job Type: Full Time

Pay: Based On Experience

Benefits:

• Health Insurance
• Vision Care
• Dental Care
• HSA
• Sick Time
• Vacation
• Company Holidays
• IRA

Work Location: Primarily at 3770 Puritan Avenue, Unit A, Frederick CO 80516, but potentially atany of our customer or prospective customer locations throughout Denver and Northern Colorado (more or less centered around Frederick, Colorado)

Company's website: www.bbcleaning.com

Work Remotely: No

COVID-19 Precaution(s):

• Sanitizing, disinfecting, or cleaning procedures in place

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Frederick, CO 80516: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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