Job description

TL;DR: Own the customer journey and post-sale operations at a fast growing startup, Early business hire, High autonomy, Insane career growth & equity upside, Help Planet Earth at your job

What will you do in this job?

You will completely own the seller and buyer customer journeys at Mobius. Among other things, you will:

• Create and conduct customer onboarding and success meetings

• Own satisfaction, engagement and conversion metrics

• Design and improve post sale operations e.g., logistics, verification, payments

• Participate in product improvements and design to improve the customer experience

• Design and execute new customer-facing programs

We’re a startup so expect to have a gigantic amount of responsibility and trust, to wear many hats, to operate in uncertainty and to build something amazing over time.

What does Mobius do?

Mobius is a fast growing startup that is building a circular economy in the electronics industry. The dirty secret of the industry is that $15B of brand new, excess semiconductors are thrown away every year. This happens because a market of counterfeit semiconductors drive down the prices of resale so much that it's not worth it for manufacturers with excess to resell them (think, the low prices of Louis Vuittons on eBay).

We certify the authenticity of these semiconductors and create a B2B marketplace to sell them so that they end up back in the supply chain not the landfill.

Why is this job awesome?

• You will work directly with our CEO and have a high impact from day one.

• You will own the post-sale customer experience and journey completely, from building processes to improve our systems to building deep relationships with our customers.

• Industrial waste is 97% of all waste! You can make a real impact every day on your job, instead of stressing about little things like how to avoid using plastic straws.

• We are growing like crazy! You will get fast career growth with tons of autonomy and creativity

• You will get a huge equity share (aka you’ll have the chance to change the world and make a lot of money doing so)

If this sounds like you, you will love this job:

• Problem solver - Nothing is more exciting to you than a tough problem. A hugely complex international waste disaster? Bring it on.

• Scrappy builder - You’re excited to quickly iterate and prototype. You might be a little too obsessed with “life hacks”. Is that possible though?

• Relationship oriented - The idea of getting to know our super interesting customers and coming up with even more ways to help them sounds fun to you.

• Environment optimist - You believe that we can solve our trash problem, it’s just a matter of some better tech. No doom and gloom apocalypse types at Mobius : )

• 3-5 years of experience in management consulting, tech or entrepreneurship

Job Type: Full-time

Pay: $56,124.00 - $62,951.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday
• Self-determined schedule

Ability to commute/relocate:

• Richmond, VA 23223: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: Hybrid remote in Richmond, VA 23223

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