At Patterson we partner with dental and animal health professionals to create healthier communities. Together, we are transforming the way care is delivered to patients and animals. We are passionate. We are focused. We are people-first. We are always advancing. We are Patterson.

As the Operations Manager of our Kansas City Dental Branch, you will partner with our General Manager to develop strategy and achieve Branch objectives. You will lead the operational functions including the Service Department, Equipment Department, Customer Service, Accounting, and Inventory.

As Operations Manager, your responsibilities will include:

• Manage Accounting & Financial Activities: Manage branch profit and loss performance against goals; partner with Branch Manager to develop budgets and allocate financial resources to achieve business goals; manage accounts payable and accounts receivable, make decisions and recommendations on delinquent accounts.

• Customer Service: Responsible for partnering with Branch Manager to create a customer service culture within the branch. Resolve customer problems or concerns; manage Customer Service personnel; manage Service Department; assess customer satisfaction with Patterson.

• Inventory Management: Manage merchandise, parts, and equipment inventory processes and inventory turns; responsible for resolution of inventory variances; play active role in excess inventory liquidation.

• Performance Management: Create a culture of teamwork that promotes mutual trust and respect among all branch personnel. Establish a culture that promotes high levels of commitment and productivity; employ strategies to motivate employees and maintain morale. Review and evaluate the work of direct reports to assess job performance; coach and mentor employees to improve their performance; create performance improvement plans when necessary.

• Staffing: Participate in the selection process; make hiring and promotion decisions or recommendations; determine personnel needs to ensure coverage on all jobs and that branch obligations are met.

People Management:

• Manages direct reports including the hiring, development, performance management, goal setting, and other managerial duties.

• Ensures direct reports are aware of and follow established business policies, practices, and Company’s Code of Conduct to create a supportive and productive working environment.

• Administrative: Implement policies, procedures, guidelines, and standards; identify process improvements to increase efficiency or reduce costs; manage process to audit files and records for compliance; plan and organize meetings or seminars; schedule or authorize training for employees; approve time cards, overtime and time off requests.

Qualifications:

• Bachelor’s degree, or equivalent work experience.

• General computer proficiency including knowledge of MS Office.

• Must maintain a valid driver’s license and good driving record.

Preferred Qualifications:

• Degree in general business.

• Previous management experience a plus.

• Experience in finance, inventory management, accounting or human resources.

• Dental industry knowledge.