Job description
Job ID #351352
Operations Manager - Procom Services is looking for an Operations Manager on behalf of our client that is a managed technology services company in Houston, TX. Our Client serves clients across Texas with IT services. The Operations Manager will manage the service teams and the business output. The successful candidate will be a problem solver that want to grow, learn and has a strong work ethic.Responsibilities
- Long-term planning to create initiatives that further the company’s overall goals
- Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
- Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
- Communicating with other senior officials about shifting company priorities and projects
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
- Identifying opportunities to expand or shift course in order to take advantage of changes in the market
- Provide day to day support for service teams
- Meet with teams and identify, discuss and solve issues
- Meet with clients to resolve escalated issues
- Work with technology vendors to solve issues
- Ensure processes are followed by all team members
- Train and Mentor technicians.
- Handle escalations
- Identify recurring or systematic issues.
- Meet outlined KPI goals by holding teams accountable
Qualifications
- Ability to manage multiple issues and see them to resolution
- Ability to lead and mentor others through tough issues
- Problem solver
- Verbal and Written Communication
- Team Player & Collaborator
- Excellent customer service
- Quick, but not at the expense of accuracy.
- Reliable
Experience
- 10+ years in the information technology space
- 5+ years as a Technical service team manager
- Service call center management experience
- Bachelor degree in a related field
Work Environment and Location
- Onsite Daily
- Houston, TX
Nature of Position
- Direct Hire/FTE
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