Job description

Operations Manager

Your Opportunity:

Here at Service First Real Estate Group, you have the opportunity to come grow with us as our Operations Manager! We have a proven path and will provide you with systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

What You’re Great At:

You are an organized, methodical, and driven professional with a servant leader's heart.
Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed, and you thrive on your high standards, quality of work, and ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.

What You’ll Do:

● Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention, and recognition, including events, and referrals.

● Own the agent onboarding process, including holding trainings in person and virtually.
● Plan and execute a minimum of X events per year for clients that are done at a high level to drive business referrals.
● Ensure all team receipts are obtained and documented. When reports are generated, take ownership of finding opportunities to reduce expenses.
● Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage.
● Support the team growth efforts by posting recruiting ads, calling agent recruits, and scheduling appointments for Team operators.
● Create and own systems for maintaining the integrity of the database, including holding agents accountable for activities.
● Provide a world-class client experience for clients through phone and email on behalf of the team through the contract and beyond.
● Build, implement, and maintain all systems for transaction coordination, internal communication, information management, central database management, and marketing.

● Responsible for all financial systems, accounts payable, accounts receivable, the budget, and profit and loss statement.

● Keep the team leaders informed regarding any problems or issues that arise and help to develop solutions.

● Commit to weekly 1:1 coaching sessions, KW training, and follow-up boss training.

Skills and Character Necessary:

● Notice and take pride in the details
● Team player
● Proven ability to lead yourself and others with conviction
● Self-motivated
● Owning projects once asked to do them and following up with status updates
● Ability and desire to focus on one task for at least an hour during time blocks
● Positive and direct communication, both written and verbal
● Ability to problem solve and use critical thinking daily
● Have a “do whatever it takes” mentality
● Follow a current process as well as improve them and create new processes
● Learning-based and growth-minded
● Proactive vs. reactive
● Impeccably organized
● Knowledge of basic office suite software and calendaring systems
● Excellent time management skills
● Concerned about doing things the right way
● Calm and motivated under pressure
● Have patience with a high-volume, detailed role
● Use social media for the benefit of the company as an ambassador
● Flexible

Required Background:
● Requires a prior work history that demonstrates the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team.

● Ability to write reports, business correspondence, and procedure manuals.

● 2+ years experience in an operations role

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• georgetown, tx 78626: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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