Located on Hillsborough Street, across adjacent to the iconic Memorial Bell Tower at North Carolina State University, the Aloft Raleigh hotel’s vibe is consistent with the youthfulness and vibrancy Raleigh is known for. From its sassy rooms with modern flair to its social WXYZ bar and remix lounge, a stay at Aloft Raleigh cannot be matched. The 135-room hotel is minutes from Downtown Raleigh, Raleigh-Durham International Airport, and District Village.

As an Operations Manager, your primary responsibility is to oversee the day-to-day operations of the hotel to ensure the smooth running of all departments. Your duties will involve managing staff, implementing procedures to increase efficiency, overseeing the financial performance of the hotel, and ensuring guest satisfaction.

Below is a list of some of the exciting work you will be carrying out as the Operations Manager:

• Staff management: You will be responsible for managing and supervising staff in all departments of the hotel, including, front desk and food and beverage. This may involve scheduling, training, and conducting performance evaluations.
• Operations management: You will be responsible for overseeing the daily operations of the hotel, ensuring that everything is running smoothly and efficiently. This may involve monitoring inventory levels, ordering supplies, and coordinating with vendors.
• Financial management: You will be responsible for managing the financial performance of the hotel, including creating and managing budgets, forecasting revenue and expenses, and analyzing financial statements.
• Guest satisfaction: You will be responsible for ensuring that guests have a positive experience at the hotel. This may involve resolving guest complaints, managing guest relations, and implementing procedures to improve guest satisfaction.
• Safety and security: You will be responsible for ensuring that the hotel is a safe and secure environment for guests and staff. This may involve implementing safety protocols, training staff in emergency procedures, and conducting regular safety inspections.
• Marketing and promotions: You will be responsible for developing and implementing marketing and promotional strategies to increase occupancy and revenue.
• Reporting: You will be responsible for preparing regular reports for senior management, including financial reports, operational reports, and guest satisfaction reports.
• Compliance: You will be responsible for ensuring that the hotel is in compliance with all local, state, and federal regulations, including health and safety regulations and employment laws.

Qualifications:

• Bachelor's degree in hospitality management, business administration, or a related field.
• Minimum of 5 years of experience in hotel operations management.
• Strong leadership, communications, and time management skills.
• Knowledge of hotel operations, including front desk and food and beverage.
• Understanding of financial management, including budgeting and forecasting.
• Ability to work under pressure and prioritize tasks.
• Excellent customer service skills.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.

ABOUT TBC HOTELS

As a part of The Bernstein Companies, TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community. In accordance with this, TBC Hotels was honored to receive consecutive Washington Post Top Workplace Awards in 2018, 2019 and 2020.

The Bernstein Companies is one of the oldest commercial real estate firms in Washington, D.C., and purchased its first hotel in 1982, thus entering the hospitality industry. Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States.

Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about their actions are critical to who TBC Hotels is and how we operate.

Relationships, Integrity, Legacy, Entrepreneurial Spirit, Hospitality