Job description
Strategic Grounds Management - Your trusted commercial property maintenance solution.
Since 2015 Strategic Grounds has been a trusted and reliable commercial property maintenance company, serving a wide variety of industries nationwide. We provide comprehensive services and specialized offerings to meet the unique needs of our clients.
Are you looking for an opportunity to join a fast-growing organization? Be a part of a team where you can learn, grow, and leave your mark? Are you looking for a career path with access to mentoring and leadership? Strategic Grounds Management offers all of this and more!
Check us out at strategicgrounds.com
We are currently seeking an Operations Specialist to join our team!
The Operations Specialist will assist the Operations team with essential customer service functions, vendor relations, quality assurance, service requests, and scope of work compliance.
Accountabilities:
Conduct continuous quality assurance outreach to customers and vendors.
Receive, interpret, triage, and resolve customer service requests and issues.
Manage and lead vendor sourcing and onboarding as needed.
Facilitate vendor compliance with customer requirements.
Resolve vendor inquiries and issues.
Assist other members of the Operations Team as needed.
Key Competencies:
Preference is given to candidates with fluency in any of the following platforms: ServiceChannel, Corrigo, Verisae, OfficeTrax
Excellent email and telephone communication skills; personable nature.
Exceptional attention to detail.
Sound judgment and professionalism.
Ability to multitask, problem-solve, and prioritize.
Willingness to work individually and as part of a team.
Positive attitude and willingness to learn and be coached.
Superb computer skills:
Microsoft Office Suite (Word, Excel, etc.)
Gmail
Cloud-based document archival and retrieval
Flexible availability.
Compensation:
You will be paid a salary in line with experience and have the potential to earn a bonus. Immediate access to a complete benefits plan including generous PTO, health, dental, vision, and 401k with company match. Remote working arrangements are possible.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: Hybrid remote in South Easton, MA 02375
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