Operations Support (Human Services Specialist 1). Virtual Eligibility Specialist (VEC).
Full Time
Portland, OR
Posted
Job description
Initial Posting Date:
05/03/2023
Application Deadline:
05/17/2023
Agency:
Department of Human Services
Salary Range:
$2,823 - $4,073
Position Type:
Employee
Position Title:
Operations Support (Human Services Specialist 1). Virtual Eligibility Specialist (VEC).
Job Description:
We Want You To Join Our Team!
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
The Office of Self Sufficiency, which is part of the Oregon Department of Human Services is looking for a dedicated and compassionate individual to fill a Human Service Specialist 1 / Operations Support for our Virtual Eligibility Center call center.
The work schedule for this position is : Monday thru Friday, 9am-6pm, or 10am -7pm
Would you like to be part of a virtual eligibility call center that will provide outstanding assistance to help Oregonians out of poverty? Do you have experience with a high volume of customer contact or working with individuals to obtain information? Then we want to hear from you!
Do you have bilingual language skills in English and any other language? Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. This position does not require bilingual language skills but there is a need in the communities that we serve, and all are encouraged to apply.
We are seeking a Operations Support to join our Portland Virtual Eligibility Self Sufficiency team.
This position is mostly remote, however some in-person training may be required.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
- When you join the
ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
- Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
- We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The
Equity North Starhas four points that explain the agency's goals related to equity, inclusion, and racial justice.
- We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and
competitive benefits packagesincluding health, dental, vision and much more!
- If you have federal student loan debt or are thinking of going back to school, then you might benefit from the
Student Loan Forgiveness Program. If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
What you need to qualify
- Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
- College-level courses may be substituted for the experience on a year-for-year basis. A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications (Associate degree in any of the listed areas substitutes for 18 months of experience. Bachelor's degree substitutes for three (3) years of experience. Master's degree substitutes for four (4) years of experience. Doctorate degree substitutes for five (5) years of experience.)
- Individuals with bilingual language skills are encouraged to apply but is not a requirement for this position. Bilingual differential pay is contingent upon passing test(s) evaluating your proficiency in a language other than English.
You must clearly show that you meet the minimum qualifications in your application or resume, to be considered for an interview. Your application or resume will be used in determining what pay salary step you fall in with the pay equity assessment, so complete work and education history is helpful.
Essential attributes
We are looking for candidates with:
- Experience processing, entering and/or verifying detailed data.
- Call center experience
- Front desk reception experience in a fast-paced environment. Experience processing, entering and/or verifying detailed data.
- Ability to deliver outstanding customer service experience including calm, clear, professional communication skills to ensure quality customer service daily by telephone, in writing or in person.
- Ability to organize work efficiently, prioritize multiple tasks, and obligations with deadlines, to produce high-end quality results while working through multiple interruptions.
- Experience eliciting or gathering information from applicants or participants for a program or service.
- Experience processing, entering, and verifying detailed data.
- Experience handling confidential or sensitive information.
- Experience explaining complex rules, regulations, or procedures to people of diverse backgrounds and situations. Experience communicating and resolving conflicts with customers. Ability to de-escalate or prevent escalation.
- Experience providing information and referrals in person and by phone.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Make sure to read the ‘How to Apply’ section for any other requirements.
Working conditions
- Call Center work answering phones and routing calls
- High levels of contact with the public, including contact with customers experiencing emotional and financial stress who may be upset, angry or hostile.
- Answering questions about how to apply, benefit issuance and helping to troubleshoot client concerns.
- Scheduling appointments
- Document management
- Experience high volume of computer work, using various computer programs in a fast-paced team environment.
- Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
- May require a valid driver’s license or other acceptable method of transportation.
- Most work will be remote.
How to apply
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.
- Please upload a resume or complete the Workday history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- A cover letter is not required for this application. However, you may attach one if you wish.
This may help the manager understand better how you possess the essential attributes.
- Current State of Oregon employees: Apply via your employee Workday account. Ensure that your Workday is updated and includes your work and education history.
- If you are not a current State of Oregon employee: view this
application instructional video.
- After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
- Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- May require a valid driver’s license or other acceptable method of transportation.
Helpful information
- This position is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies.
- Have questions about Workday, and want some tips on understanding the state application process? Check out our
Oregon job opportunitiespage.
- If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Brent Lawrence via email
brent.lawrence@dhsoha.state.or.us
- Please be sure to include the job requisition number.
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
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