Overnight Call Center Representative
Job description
Legacy Parking is a quickly growing parking management company that is looking to add Call Center Representatives to our team in downtown Chicago. Our Call Center team is the voice of our company and we are looking to hire people who have a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).
Primary Responsibilities:
- Answer a high volume of inbound calls and respond to emails as well as live chats from customers
- Handle escalated issues and customer complaints
- Resolve customer concerns while providing top of the line service
- Navigate internal database and input customer information
- Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
- Act as a team leader when the manager is unavailable
- Provide an excellent customer experience with every call
Qualifications:
- Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.
- Ability to work in fast paced environment
- Ability to navigate multiple internet based applications simultaneously
- Excellent verbal and written communication skills
This is not a remote position. It is required to be onsite. Must be able to work Overnight shifts and have open availability with ability to work weekends
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
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