About Bunker Hill Community College:

Bunker Hill Community College (BHCC) is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at several satellites and instructional sites throughout the Greater Boston area. The largest of the 15 community colleges in Massachusetts, BHCC serves some 18,000 students annually, focusing on holistic student services to ensure student retention and persistence. The College offers certificates and associate degrees, early college and dual enrollment, non-credit community and corporate training, and industry-specific training programs. BHCC is the 8th most diverse higher education institution in the United States, and is an Asian American and Pacific Islander Serving Institution. Bunker Hill is also a Hispanic Service Institution, defined as an institution that has an enrollment of undergrad full-time equivalent students that is at least 25 percent Hispanic students. Approximately 1000 international students attend from 100 countries, speaking more than 75 languages.

Living in Boston

Boston prides itself on being one of the most livable cities in America. Twenty-one diverse neighborhoods offer more than 600,000 residents the opportunity to taste, touch, and experience things from all over the world. Neighbors benefit from exceptional medical facilities, vibrant neighborhood business districts, and a solid network of parks, community centers, and libraries.

Job Description:

This is a hybrid position that allows for the flexibility of an agreed upon remote work schedule.

Primary Responsibilities:

• Outreach and follow up with students from point of inquiry through acceptance utilizing a customer relationship management systesm, TargetX and other student information systems such as Ellucian-Colleague
• Utilize virtual meeting platforms for student appointments; assist students with navigating technological resources such as the BHCC Website and MyBHCC Self-Service
• Work with new transfer students and review transcript(s) utilizing Transferology to identify transfer credit and recommend courses for transfer.
• Inform students of the resources for learning about all Massachusetts City & State Transfer Programs
• Assist students with understanding the process of paying for college; Financial Aid, Scholarships, Payment Plans, etc.
• Refer students to appropriate offices for additional services, serve as a liaison for students by interacting with college staff/administration/faculty by responding to student complaints, researching problems, initiating problem resolution, and resolving problems
• Assist with Admissions Live Chat and responding to emails from prospective and newly accepted students
• Participate in outreach calling campaigns to prospective and newly accepted students

Requirements:

• Master's degree in Education, Counseling, Psychology or a closely related field; with two (2) years of experience and/or training involving admissions, academic and/or financial advising, student recruitment/retention, student services, or counseling, or comparable experience in an institute of higher education or client-based community organization; or an equivalent combination of education, training and experience;
• Demonstrate and possess a strong ability to communicate effectively and work collaboratively with a wide range of people and groups;
• Knowledge of student development concepts, principles, and practices in coaching strategies;
• Ability to communicate proficiently in more than one language;
• Excellent, demonstrated verbal and written communication skills;
• Proficiency in student information systems and technology as well as MS Word and Excel;
• Ability to work two evenings per week
• Ability to work at least two Saturdays (8:30am-2:00pm) during peak registration periods during the months of August and January.

Additional Information:

Salary $30.03/hr. @ 18.5/hr. week

Review Date: open until filled

Application Instructions:

Effective January 3, 2022, all Bunker Hill Community College employees will need to show proof of COVID-19 vaccination, unless granted an accommodation.

To be considered for this position please upload the following documents to your account:

• Resume
• Cover Letter

Please be sure to address the Required Qualifications in your documents.