Job description

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 600 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Operator, Switchboard position exists to perform diversified tasks associated with providing company switchboard services, using a wide range of procedures; refers only specific, unusual problems to supervisor.

Essential Duties/Responsibilities:
Routes a high volume of the domestic/international, conference, and ministry information calls that are channeled through the switchboard

Utilizes a thorough working knowledge of ministry policies and procedures when dealing with switchboard operations, such as releasability of information, following guidelines, and corporate restrictions

Answers all kinds of questionable/crisis calls

Routes or resolves all inquiries, using the proper tone, manner, and skill

Answers incoming calls; transfers caller to requested person, department or extension

Determines callers’ needs or purpose of call

Assists public in locating personnel

Answers all information number inquiries

Executes overhead paging announcements

Other Duties/Responsibilities:
Performs other duties as assigned

Working Environment/Physical Requirements:
Office environment

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:
Articulate; patient; flexible

Knowledge/Experience:
High school diploma or equivalent

3 - 12 months experience with telephone switchboard

Working knowledge of FOF mission, philosophy, values, and objectives

Skills, Abilities, and Special Talents/Gifts:
Requires proper telephone etiquette, tact, a pleasant voice, and the ability to communicate verbally

Ability to resolve crisis situation calls in the proper manner

Good grammar and diction

Ability to troubleshoot computer issues from home

Working knowledge of company software such as e-mail, Microsoft Word, Excel, Infocus, and FOF website

Ability to type 35 wpm

Salary Range: $15.00 to $17.00/hr.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 30 hours or more per week are eligible for:

Medical Plan
Dental Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts

Employees scheduled for 20 hours or more per week are eligible for:

Legal Shield/ID Shield
AFLAC
Retirement Plan
Vacation Time
Sick Time
Holidays
Service Awards

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

• Temporary employees are not eligible for benefits.

Helping Families Thrive! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

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