POSITION SUMMARY:

The Part Time Box Sales Associate is responsible for providing outstanding service to all patrons and potential patrons as the first touch-point in the Symphony experience. This Box Office position is a key position in terms of providing patrons with valuable information regarding upcoming concerts and events including music and artist details, hall and stage set-up, other show and venue nuances that will enlighten and excite our patrons. Orchestral and artist knowledge is critical so that questions can be answered and information can be shared intelligibly with our patrons. Excellent phone and in-person presence will enhance the level of service expected of our Box Office Sales Associates. Administrative excellence in terms of processes and procedures will provide a foundation for success. The Part-time Box Office Sales Associate can expect to work a variable schedule typically ranging from 20 to 29 hours per week including daytime, nights and weekends. Actual number of hours will depend on event schedules and associate availability. Variances in school schedules can be accommodated.

FUNCTIONS OF THE JOB:

• Provide intelligent and thoughtful answers to incoming patron calls and respond to patron inquiries relating to concerts and events along with ticket sales and policy/procedural questions.

• Suggest other concerts and events that may be interested to patrons based on event preferences and upcoming availability.

• Execute ticket orders and exchanges taken over the phone, fax or by mail in accordance with established procedure and with respect to current sales and marketing campaigns.

• Process payments and reconcile ticketing system on a daily basis.

• Balance money drawer on a daily basis.

• Perform other duties as assigned.

POSITION QUALIFICATION REQUIREMENTS:

• Completion of at least college sophomore level coursework.

• Knowledge of orchestral music strongly preferred.

• One-year ticketing or administrative experience

• Experience with providing excellent customer service

• Excellent communication skills, both written and verbal

• High level of accuracy in all areas of job performance

• Ability to work day, evening and weekend hours

SKILLS AND ABILITIES:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Ability to make minor decisions and use judgment as to the appropriate method of performance.

• Ability to reconcile money drawer against computer totals daily.

• Trustworthy for handling cash/checks/credit cards.

• Ability to maintain a positive work atmosphere by behaving and communicating with internal and external contacts in a manner using considerable tact required to achieve results.

ABOUT ST. LOUIS SYMPHONY ORCHESTRA:

Celebrated as one of today’s most exciting and enduring orchestras, the St. Louis Symphony Orchestra is the second-oldest orchestra in the country, marking its 142nd year with the 2021/2022 season and its third with Music Director Stéphane Denève. Widely considered one of the leading American orchestras, the SLSO maintains its commitment to artistic excellence, educational impact, and community collaborations—all in service to its mission of enriching lives through the power of music.

The dynamic partnership with Stéphane Denève is seen through his visionary storytelling, which is at the heart of the SLSO’s artistic profile and has resulted in stronger connections with artists, as well as the elevation of the SLSO’s role as music education leader. The SLSO musical family also includes two resident choruses: the St. Louis Symphony Chorus, founded in 1976; and the St. Louis Symphony IN UNISON Chorus, an ensemble founded in 1994 focused on the music of African American and African cultures. The SLSO family also includes the St. Louis Symphony Youth Orchestra, founded by Conductor Laureate Leonard Slatkin in 1970.

In addition to its regular concert performances at Powell Hall, which has been the permanent home of the SLSO for more than 50 years, the orchestra is an integral part of the diverse and vibrant St. Louis community, presenting dozens of free education and community programs and performances throughout the region each year. In 2021, the SLSO marks the 100th anniversary of its education concerts. It presents St. Louis Symphony: Live at the Pulitzer, a collaboration with the Pulitzer Arts Foundation centered on music of today. The SLSO has also served as the resident orchestra for Opera Theatre of Saint Louis for more than 40 years.