Job description

The Holiday Inn Express and Suites Omaha South-Ralston Arena is looking for an Overnight Front Desk Agent that wants the opportunity to make guests day! The Holiday Inn Express and Suites prides ourselves in having an engaged staff that focuses on treating both staff and guests like family! We offer competitive wages, 401K, Paid Time Off, opportunities to give back to the community, and amazing Holiday Inn Express room discounts!

We're waiting to hear from you!

Job Description:

GUEST RELATIONSHIPS: Deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members

1. Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone

*Answer the telephone with a smile in four rings or less. Include a salutation, thank the guest for calling, identify the name of the property, and contain their first name, all while maintaining clarity and organization. Offer an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation

*Resolve all guest problems by listening, apologizing with empathy, finding a solution and following through

2. Successfully follow all telephone, sales and reservation processes to book additional rooms

3. Productively and cheerfully respond to guests with all necessary local information such as restaurants, transportation, entertainment options and directions

4. Work productively with the sales staff and all other staff to provide excellent guest experiences

5. Effectively communicate all shift information to management and the following shift

6. Follow up on the guest courtesy contact log

NIGHT MANAGEMENT DUTIES: Effectively manage all night operations in ways that deliver exceptional service to guests

1. Complete and perform all night audit procedures and accounting work as required by brand standards and KAJ Hospitality

2. Act as Manager on Duty and promptly notify management of any issues. Provide support to other departments as needed

3. Ensure the safety, security, well-being of all guests, staff, and property

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Referral program

Schedule:

• 8 hour shift

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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