Part-time - Tier One IT Analyst Technician (Florham Park, NJ)

Full Time
Florham Park, NJ
Posted
Job description
Title Part-time (20 to 30 hours per week) Tier One IT Analyst Technician

Location Florham Park, NJ

Type Contract

Rate up to $ 25 per hour ( Commensurate on experience)



Job Description: IT Analyst/Technician

Enthusiastic and motivated IT analyst/Technician to provide an internal system and deskside support of employees and contractors in multiple company locations within the Florham Park, NJ area. This is fast-paced and rewarding environment. The ideal candidate will have a mix of technical and customer service skills, a positive and extroverted personality, be passionate about technology and helping people, and a drive to continuously learn.



Basic Function/Responsibilities:
  • Handle Tier 1 escalations through tickets.
  • Other duties may be added and/or assigned as needed.
  • Assist new user during New Employee Orientation (NEO)
  • Setup, deliver and install new equipment (Laptops, Printers, iPads, Phones, etc.)
  • Troubleshoot in-home technology (WiFi, Printers, Copiers, etc.)
  • Track work-orders using our ticketing system Services Desk Pro

Requirements:
  • Familiarity with common operating systems such as Windows 10 as well as use of cloud office systems such as Office 365.
  • Familiarity with typical PC hardware, thin clients, printers, scanners, computer peripherals, and mobile devices.
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users.
  • An ability to learn technical material.
  • Exceptional organization and time-management skills.
  • Ability to work well in a team environment.
  • Ability to lift moderate loads of up to 20 pounds to a height of 3-4 feet.
  • Ability to drive to company locations in the Florham Park, NJ area.
  • A valid driver's license is required along with a vehicle in good condition.
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