Job description

About us

Wellington Implement Co., Inc. is a small business in Ashland, OH. We are professional, fast-paced, fun and our goal is to provide farmers, property owners & businesses with high quality, innovative equipment backed by superior service and delivered by people who understand our customers' needs..

Our work environment includes:

• Modern office setting
• Relaxed atmosphere
• On-the-job training
• Lively atmosphere
• Regular social events
• Casual work attire
• Growth opportunities

We are seeking an experienced and responsible Back Parts Counter Specialist who is passionate about customer service. The successful candidate will be required to assist in ordering and organizing inventory, preparing paperwork for necessary orders and restocking products. This is an excellent opportunity for an organized and motivated individual who is looking to become a part of a company that emphasizes excellence, communication and respects employees' opinions.

We offer competitive hourly pay based on experience, paid vacation, fantastic health, vision and dental insurance, and 401k match. This position requires working periodically on Saturday mornings.

Accountabilities

• Achieving department goals and budget through the active selling of parts.
• Communicating inventory needs to parts lead, so that we can maintain the highest level of customer service.
• Help drive efficient service flow through timely parts lookup and ordering. Backorder follow-up and overall communication with the service department.
• Provides amazing customer service with each customer interaction.

Responsibilities

• Order Parts for all shop/field technicians
• Check with Technicians at 11:00 and 3:00 to make sure parts requests are processed and pulled or parts are ordered to make the vendor cutoff times
• Check that all options have been exhausted before notifying service department that parts are on backorder.
• Follow up on all backorders for work orders and notify the shop of all backorders once identified. Weekly after that.
• Quote all parts to shop/field technicians Includes: Work order, Triage and 5 in 5.
• Provide quotes on electronic form for easy tracking in dealer business system
• Work with service office to make sure quotes are completed and parts pricing/availability is correct.
• Rotates lunches with the front counter team.
• Fills in as additional support for phone coverage and returning messages as needed – Including electronic communications.
• Receipt and process incoming orders.
• Monitors stock orders and backorders to make sure orders are receipted and are current.
• Pulls transfers daily. All transfers placed before 4:30 will be pulled the same day. Transfers from 4:31 to 5:00 pm will be pulled on the same day if the requesting store calls.
• Cycle Counts/Inventory
• Surplus returns- Processed within the required time limit.
• Keep the stockroom and shop counter area clean and orderly.
• Perform other duties as assigned by parts lead.

We are looking for someone with:

• Experience in a parts department preferably agriculture equipment dealership (Case IH or New Holland preferred).
• High school diploma or GED minimum, Associates degree or higher preferred.
• Valid Driver's License.
• Excellent communication skills.
• Excellent computer skills, with extensive experience in CIH eParts, PartSmart, and Microsoft Excel.
• Ability to multi-task in a fast-paced environment.
• Strong organizational skills.
• Customer service skills.
• Effective time management skills.
• Ability to work weekend & evening as required based on season.

Our Commitments to You

• True care about you and your family’s well-being by your manager and store owners.
• We will provide the tools and training needed to be awesome at your job.
• A clean work environment in one of the best maintained dealerships in the area.
• Open book financial reporting so you always know how the company is doing.
• An opportunity to act on ideas you may have for a new product or service we can offer our customers.
• Time off when you need it (kid’s ballgame, spouse’s doctor’s appointment, etc.).

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Ashland, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• auto or equipment parts: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.