Responsible for working with patients and families to provide support and promote care coordination and system navigation between UVA Medical Center and community agencies and resources. Assists with problem solving of complex patient care issues.

• Provide support and assistance to patients and families during the intake process (e.g., assistance with completing questionnaires and intake forms). Assists patients and families in being proactive regarding their health care.
• Assist in learning to communicate effectively with health care educators and other service providers.
• Assist patients and families in identifying and prioritizing their needs.
• Provide care coordination and resource navigation services using a patient- and family-centered approach.
• Identify and address service gaps and barriers that make it difficult for patients and families to meet their health care needs.
• Communicate with the clinical team regarding status of referrals, outreach, and care coordination efforts.
• Compile and maintain up-to-date lists of local and statewide resources as appropriate.
• Collect, update, and/or create resource materials to foster understanding of patient care needs.
• Develop and maintain ongoing connections with community resources, support groups and other service providers.
• Collaborate with community partners to share current resource information and advocacy approaches.
• Facilitate patient enrollment and participation in any research or other relevant health care initiatives as appropriate.
• Assist with planning and implementation of patient and family education and support activities, workshops, and trainings. Assists with problem solving of complex patient care issues.
• Investigates, documents and resolves or refers as appropriate problems and conflicts.
• Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation.
• In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $37,460.80 - $58,073.60 Annual

MINIMUM REQUIREMENTS

Education: Bachelor’s Degree
Experience: Two years progressive work experience, including experience working with complex patient populations, medical terminology, and customer service.
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.