Job description

Full Job Description

Patient Care Coordinator

About Peninsula GI Medical Group

Peninsula GI Medical Group is a private medical group that provides specialized care for adults with gastrointestinal and liver issues. We are located adjacent to Sequoia Hospital in Redwood City, CA and El Camino Hospital in Mountain View, CA. For over three decades, PGI has been one of the most highly regarded groups in the Peninsula. It strives to provide the most cutting edge medical care in the most compassionate manner. As a member of UCSF Clinical Integrated Network, our group enjoys the resources UCSF offers, while at the same time maintains our ability to provide individualized care only small medical groups are able to provide. All team members at PGI pride ourselves for making the delivery of our care extremely efficient and effective.

What we Offer our Team Members

· Competitive pay and bonus opportunity

· Medical benefits

· 401(k) matching

· Paid time off and holiday time

· Professional growth opportunities

· Job training and cross training opportunities

· The opportunity to be part of a close-knit and growing team dedicated to helping our patients with GI issues

Patient Care Coordinator Position Summary

The Patient Care Coordinator demonstrates knowledge and skills in the care of our patients. The Patient Care Coordinators work as a team to facilitate care for our patients and take daily directions from the doctors and the physician assistant in the coordination of clinical and administrative duties related to the care of our patients. The Patient Care Coordinators are also representatives of our group in communicating and collaborating with other physicians' offices, Hospitals, Surgery Centers, Pharmacies, Laboratories and other ancillary facilities. Position can be based at either the Redwood City office or Mountain View office or both.

Essential Functions of this Position

• Register and schedule new patients by phone or online.
• Assist patients to set up online accounts and fill out information prior to meeting with the doctor
• Track and audit all patient consent forms
• Assist and facilitate telemedicine sessions
• Schedule follow up visits, procedures ordered by the doctors, provide information regarding lab or x-ray tests and prescriptions
• Transcribe, enter and verify data from source documents into the electronic health record (EHR) in an accurate and timely manner.
• Route and file documents in EHR accurately and promptly
• Serve as a liaison between patients and doctors, relate messages, instructions and some test results via secure portal.
• Communicate with pharmacies regarding new prescriptions and prescription refills as directed by the doctors and the PA.
• Answer patient calls and emails that are within scope of practice and document action taken in patient EHR.
• Check and reply to voicemails
• Work with the Practice Manager to act as a liaison for difficult situations and patient issues.
• Provide information and patient education regarding procedural preparations, directions, and all logistics
• Collaborate with team members at our surgery center to ensure all GI procedures are scheduled properly

Required Qualifications for this Position

The right candidate will have strong communication skills, the ability to multi-task and operate in a dynamic environment, operate both independently and as a part of a team environment, and bring a positive attitude to the workplace environment.

While we prefer that our candidates have the qualifications below, we encourage you to apply to the position even if you do not possess all of the listed qualifications.

• Bachelor's degree, Associates degree or other related technical education preferred.
• Previous work in a medical office preferred.
• Strong computer skills, ability to use basic office equipment.
• Proficient in Electronic Medical Records, esp. EPIC is highly preferred
• Strong ability to follow procedures is essential.
• Must be organized, with a strong ability to multi-task, prioritize, and have a strong attention to detail and strong ability to utilize time efficiently.
• Must have a strong ability to act independently while under the supervision of the practice manager.
• Must have excellent customer service skills, exhibiting courteous, compassionate and respectful treatment of internal and external customers at all times.
• Must consistently display a positive attitude and flexibility in changing situations.
• Must have excellent communication skills and make it a priority to consistently communicate positively and professionally with all staff members and patients.
• Demonstrate the ability to be a team player and possess a willingness to perform duties that are assigned or delegated within a timely manner.
• Participate in identifying problems and suggesting solutions.
• Maintain confidentiality of all work information.
• Maintain strict confidentiality for all patient and clinic information, consistent with established security and confidentiality policies and HIPAA regulations, at all times.

Compensation Range: $20 - $25+ per hour to start, commensurate to level of experience

Job Type: Full-time

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

COVID-19 considerations:
Our office is compliant with all COVID precautions at the highest level, with requirements for all staff members, patients and visitors as directed by CDC and State recommendations.

Ability to commute/relocate:

• Redwood City, CA 94062: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Preferred)

Experience:

• EHR systems, EPIC: 1 year (Preferred)

Work Location: One location

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