Job description

Surgical Scheduling Specialist

We are seeking a qualified candidate to fill our Patient Care Coordinator position (PCC). PCC's are responsible for the following:

* Processing all aspects of scheduling a
patient’s surgery.
* Act as the liaison between the patient,
physicians and surgical facility.
* Meeting with the patient to discuss the
surgical process.
* Obtain necessary authorizations.
* Schedule pre-surgical testing.
* Assist in maintaining physician OR block
time with all facilities

* Receive incoming live calls and triage to appropriate MD or clinical staff

* Triage appointments for phone/ reception staff looking for appropriate patient appointments

* Throughout the day retrieve phone message left on both the main line and prescription refill line; forwarding these messages to MD’s and their medical assistants

* Take incoming calls from the ER’s and send to MD/PA on call

* Receive incoming calls from outside facilities with reference to patient testing, or other needs; providing any information to ensure complete medical care as dictated by our medical doctors

Prior surgical scheduling and telephone clinical response experience is required.

Qualified candidates must possess superior organizational skills and be focused on patient safety and satisfaction. You must be able to interact with the patients, physicians and outside facilities in a professional manner to ensure optimal patient outcome. Must be able to handle a high volume of telephone calls while maintaining superb customer service.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Poughkeepsie, NY 12601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Surgical scheduling: 1 year (Required)

Work Location: One location

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