Job description

This position is integral to the success of the practice by performing timely and accurate communication to patients on the patient’s financial responsibility for care and services and collecting patient due balances. Additionally, this position monitors the Accounts Receivable to ensure timely collection and follow up on any issues or necessary action to be taken. Ongoing work provides interaction with patients, staff and physicians.

Job Responsibilities

• Reviews surgery estimates for completeness and accuracy and communicates surgery estimation to patient timely and effectively
• Collects payment from patients prior to surgery date
• Sets patients up with payment plan for patients who cannot pay their medical bills in full at the time of service; working with patients to develop long-term financial plans that meet their needs and budget constraints
• Reviews insurance forms for completeness and accuracy, and responds to questions from patients about billing issues
• Reviews patient accounts for discrepancies between charges and payments made to identify any outstanding balances or collections activity
• Handles billing inquiries from patients regarding their accounts
• Processes monthly statements, including calculating payments due and making arrangements for payment
• Communicates with patients about billing issues, insurance coverage changes, and other concerns related to financial matters.
• Researches and obtains any address corrections/changes and updates patient’s account accordingly. Handles any double accounts and works the patient aging, insurance hold, and 18-yr-old reports on a monthly basis.
• Other duties as required

Knowledge, Skills, and Abilities Required

• High school diploma or equivalent
• Previous experience working in a healthcare setting
• Previous experience communicating effectively with individuals on financial responsibility for care or services and performing financial collections; preferably in a healthcare setting
• Previous experience working in an Electronic Health Record/Practice Management system
• Organized, detailed and deadline-oriented work habits
• Effective written and oral communication skills

Physical Requirements

• Ability to sit or stand for 8 hours each day.
• Ability to speak clearly
• Ability to hear softly spoken words

Job Type: Full-time

Pay: $17.40 - $26.10 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Bismarck, ND 58504: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: In person

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