Job description

Voca has immediate openings available for Patient Coordinator professionals in New York​, NY!

Assignment Details

Job Description:

• The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity.
• Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.
• Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
• Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patient's arrival or at minimum at time of arrival before visit.
• Communicate with appropriate staff regarding patient's arrival, and ensure that patient's medical record is available for physician.
• Process/update HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
• Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
• May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.
• May perform simple charge entry tasks or enter payments collected from patients and prepare Cashier's deposit.
• Note: duties are mutually exclusive and may not be performed by the same employee.
• Answer phones for practice and schedule appointments.
• Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
• May initiate reminder phones calls for next day appointments.
• Performs other related duties Describe Work Environment Work requires manual dexterity for handling charts and using office equipment - specifically the use of a computer keyboard and calculator.
• Must be able to stoop and bend to retrieve files and supplies, and sit, stand or move around for extended periods of time.
• Must be able to maneuver to photocopy insurance cards and move about the waiting room area speaking with patients.

Qualifications

• 1 year physician practice experience
• Must have a minimum of one week training on-site which will be provided by practice.
• Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.
• Keyboarding skills are necessary.
• IDX or other practice management system experience preferred
• Qualifications for Candidates include but are not limited to the following:
• Ability to communicate effectively with multicultural and language-deficit patients.
• Effective interpersonal and communications skills required.
• Excellent telephone etiquette.
• Knowledge of medical terminology strongly preferred.
• Must be able to adapt to a growing and changing environment.

Shift

• 9:00 AM - 5:00 AM

Benefits

Partnering with Voca comes with a number of benefits including:

• Dedicated Recruiter
• Insurance
• 401k
• Competitive, Flexible Pay Packages

Voca: The Spirit of Work

The next step after you apply to this position on Indeed would be a brief phone screen with me, and if you’re interested in discussing further please let me know when you might be available for a ~15 minute phone conversation.

Please send resume and Covid Card to ataylor@myvoca

Thank you in advance for your help. Have a great day.

Thank you!

Job Types: Full-time, Contract

Pay: $17.50 per hour

Benefits:

• Health insurance

Healthcare setting:

• Hospital

Medical specialties:

• Hospital Medicine

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Rotating weekends

Ability to commute/relocate:

• New York, NY 10019: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Call Center: 1 year (Required)

License/Certification:

• COVID Card (Required)

Work Location: In person

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