Job description
COVID-19 Vaccination Recruitment:
As a healthcare organization, we believe that vaccination against
COVID-19
, and other diseases, is critical in protecting our people and our patients. As a matter of Company policy, all new and rehires are required to be vaccinated against
COVID-19
prior to commencing employment.
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Summary
***This Position Can Be Remote**
PM Pediatrics is the nation’s leading provider of pediatric urgent care, and we are looking for Patient Experience Associates to support a rapidly growing team. The Patient Experience Department supports our sites and communities across the country. We are building a team that is passionately curious about the human experience and courageous enough to enact meaningful change.
Description
- Leverage PM Pediatrics Core Values to help patients and families navigate our systems before, during, and after a visit.
- Work within the team to share cross-functional knowledge to collectively manage workload.
- Help to elevate PM Pediatrics as an industry leader in Patient Experience by supporting departmental initiatives.
- Answer, triage and route phone calls and digital communication from patients & families.
- Coordinate escalations and urgent issues to ensure timely and complete resolutions.
- Collaborate and communicate with site leadership to facilitate management of complex patient issues.
Qualifications
- A motivated individual with a commitment to growth and ongoing education.
- Strong written and oral communication skills.
- The ability to be flexible in a rapidly growing company, and an ever-changing pandemic.
- To access empathy in difficult interpersonal situations.
- The desire to work with within a diverse and inclusive ecosystem of providers, administrators, and patients.
- Experience with Microsoft Excel & PowerPoint preferred.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
EEO Statement
PM Pediatrics is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.
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