Pain Specialists of America

Pain Specialists of America (“PSA” or “Company”) is a Texas-based, multisite comprehensive pain management company that includes over 15 locations, two ASCs, and one CLIA-certified laboratory located in New Braunfels. PSA is growing rapidly. We require extremely competent, talented professionals who can support the business and help it achieve its strategic objectives.

The Patient Experience Coordinator and all PSA employees must demonstrate an absolute commitment to excellence, respect, and delivery of the highest quality patient care. A Patient Experience Coordinator must maintain all technical standards to meet continuous quality improvement needs, financial and delivery requirements.

Job Summary

The Patient Experience Coordinator must have strong communication skills and medical knowledge. They are responsible for answering multi-line phone system. The job location is an office setting, and while there is no in-person patient interaction, the Patient Experience Coordinator is to

• Resolve patient requests in one call to maximize the patient’s experience.
• Assist patients with access and navigating patient portal along with appointment requests.
• Ability to stay calm and de-escalate patients.
• Stay abreast of general insurance updates, company providers, services and policies, and company vision.

Detailed Responsibilities

• Meet data-driven benchmarks and metrics provided to ensure an excellent patient experience.

Education and Experience/Technical Skills

• High school diploma or equivalent
• Minimum of 1-year work experience in a medical practice; experience with pain management, neurology, or orthopedics is a plus
• Strong computer and EMR skills
• Proficient in MS Word, Excel, PowerPoint, and Outlook
• Must be organized and detail-oriented
• Must possess excellent written and verbal communication skills; writing sample to be completed at interview
• Must be able to multitask in a fast-paced environment and meet deadlines
• Knowledge of healthcare insurance terminology.

Working Conditions

This job operates in a fast-paced professional medical office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Level of Supervision & Essential Job Functions

The above responsibilities follow clearly defined instructions. Instructions, once established and defined, normally allow the job to be completed without direct and/or frequent supervision.

The above statements are intended to describe the general nature and level of work formed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

A qualified person with a disability may request a modification or adjustment to the work environment (a reasonable accommodation) which the company will attempt to provide, unless undue hardship will occur.