Job description
Do you enjoy a high energy, fast paced environment? Are you looking for an opportunity to diversify your experience and grow into a leadership role?
Sodexo is seeking a Patient Experience Manager for Peconic Bay Medical Center is Riverhead, NY. This is a 200-bed community hospital providing a variety of inpatient and outpatient nutrition services. In this customer-service focused role, you will be responsible for conducting performance improvement and quality assurance programs targeted to help improve patient satisfaction in relation to the meal experience. The ideal candidate will have a dietetics background (Registered Dietitian, RD-eligible, DTR, or Associates in Nutrition), having knowledge of therapeutic diets and have a passion for the well-being of their patients.
Reporting to the Clinical Nutrition Manager, the Patient Services Manager will:
- Be energetic, focused, and innovative while continuously improving the patient’s meal experience;
- Conduct daily meal rounding with patients and analyze reports to strategize action-items;
- Provide nutrition education to patients on therapeutic diets and screen for high risk criteria;
- Collaborate with Food Service Operators and Registered Dietitians regarding the patient meal service provision;
- Ensure proper meal assembly procedures are in place and provide staff training and mentoring;
- Understand therapeutic dietary orders and provide education to patients.
Is this opportunity right for you? We are looking for candidates who have:
- Associates degree in Dietetics/Nutrition (Registered Dietitian credentials preferred);
- Strong verbal & written communication skills with a focus on customer service;
- The ability to work well independently and as a team;
- Good time management skills, flexible, and is a self-starter; and
- The ability to work well with physicians, nursing and ancillary staff.
Learn more about Peconic Bay Medical Center at https://www.pbmchealth.org/
Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
Not the job for you?
At Sodexo, we offer Dietitian positions in a variety of business segments, including Schools, Universities, Health Care and Senior Living locations across the United States. Continue your search for Dietitian jobs.
Working for Sodexo:
Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. As the largest private employer of dietitians, we have tremendous job opportunities for registered dietitians who are looking to get more out of their career!
Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.
50% - Rounds with patients, collecting detailed data regarding their experience, with a goal of improvement and patient/customer centered solutions.
10% - Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
20% - Audits employees through rounding to ensure protocols are being followed and patient satisfaction initiatives are met. Provides training opportunities as needed.
10% - Ensures that individuals performing service-related tasks have the competence
10% - Serves as the liaison between Support Services, nursing, and other patient care leaders to enhance patient experience outcomes.
Qualifications & Requirements:
Basic Management Experience - 2 years
Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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