FLSA Status

Job Role Summary

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi values
• Monitors system problems, and makes appropriate calls to 1-7800 Help Desk
• Sorts and distributes account documentation and system reports to appropriate departmental associates
• Opens and routes incoming mail according to departmental procedures
• Prepares, scans, indexes, and Q/C all patient account documentation
• Adheres to customer oriented turnaround timeframes
• Maintains productive, harmonious working relationship with internal and external contacts
• Conveys expected service message of positive assistance and support
• Acts independently to resolve problems, seeking guidance when necessary
• Initiates the proper course of action for problem resolution based on job knowledge and experience
• Accepts responsibility for a wide variety of duties in support of all patient account processes
• Resolves inquiries from internal and external customers
• Takes active leadership role in special projects

Job Requirements

• High School diploma
• One year recent work experience in a business office setting, preferably in the healthcare field
• Two year Associates Degree in business-related field preferred, with a minimum of three years in a patient accounting environment may be substituted for educational experience
• Minimum of three years' experience in systems operations preferred

Knowledge, Skills & Abilities

• Willingness and ability to assist other team members.
• Ability to access patient information using DataArk, STAR, AdvancedMD and OnBase Systems
• Accurate attention to detail, record keeping and documentation
• Excellent problem solving skills and ability to cooperate with others
• Minimum keyboarding proficiency of 40 - 60 words per minute is required
• Must be able to work independently and quickly without loss of accuracy
• Working knowledge of Microsoft Office Software, Windows
• Utilizes adding machine, printers, Xerox, and fax machines
• Strong organization and ability to work efficiently in a multi-task environment
• Maintains a consistent standard of excellence to which all departmental work is expected to conform
• Meets the following competencies:
  • production / accuracy
  • deadlines
  • attention to detail and record keeping
  • sort and distribute account documentation and system reports to appropriate departmental associates
  • clarity of scanned documentation