Job description

About us

Methodist Family Health Clinic - Midlothian, TX.

• Job Description:

This position is responsible for communicating with patients to address their healthcare concerns and needs. The Patient Representative will be the main point of contact between the patient and the medical staff, and will require excellent communication skills.

Job Requirements:

• High School Diploma or equivalent
• Customer service
• Previous typing or data entry experience (Preferred)

Your Job Responsibilities:

• Greets patients in a prompt, courteous and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information to the medical record.
• Collects payments and enters charges into computer system.
• Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
• Maintains work area and reception area in neat and orderly manner.
• Advises Office Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Must be able to support the clinic efficiency and cohesion.

Additional Job Description

Physical Activity Required:
General Activity: Sit: 2/3 or more of time
General Activity: Talk: 1/3 to 2/3 of time
General Activity: Walking: Up to 1/3 of time
Motion: Carry: Up to 10 lbs.: Up to 1/3 of time
Motion: Lift: Up to 10 lbs.: Up to 1/3 of time
Motion: Push/Pull: Up to 10 lbs.: Up to 1/3 of time
Sensory Demands: Hearing Normal Noise Level
Sensory Demands: Vision Essential
Use of hands to finger, handle or feel: 2/3 or more of time
Work Environment: Works Indoors
Hazardous Conditions: Use of Electrical Equipment

Responsibilities:

• Communicate with patients and family members.
• Work with insurance companies to make sure proper coverage is obtained.
• Behave respectfully toward all people at all times.
• Treat all people and businesses as you would like to be treated.
• Be well groomed and presentable at all times.
• Know how to solve problems without making the situation worse.

Job Type: Full-time

Benefits:

• 401(k)
• 403(b)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work setting:

• Clinic
• In-person
• Office

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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