Job description

About NYC Health + Hospitals

NYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Purpose of Position:

The function of the Patient Representative under supervision of the Asst. Director of Patient Relations, interprets hospital philosophy, policies, procedures and services to patients, families, significant others and visitors.

Job Responsibilities:

- Ensure that patients, families, significant others, visitors and staff are aware of patients' rights and how they may be exercised.

- Convey Patient Advocacy's role to patients, families, significant others, staff and visitors.

- Education patients on New York State Advance Directives.

- Listen to patients' problems and concerns.

- Evaluate patients' problems and concerns to determine appropriate action to resolve them.

- Document all complaints, requests and compliments concerning the institution, staff and services in VOICE.

- Refer to relevant areas for investigation, obtain findings, and communicate resolution to patients, families, significant others and visitors, in writing within established deadlines.

- Keep patients fully informed of the status of issues.

- Consult with appropriate staff as part of the resolution process to ensure corrective measures are taken to resolve the issues in a timely and effective manner.

- Assists in the completion of Health Care Proxies.

- Performs all other duties assigned by Supervisor and/or designee.

Minimum Qualifications

1. Master’s degree from an accredited college or university in Public Health, Public Administration, Hospital Administration, Business Administration or in a health care specialization or related discipline; or
2. Bachelor’s degree from an accredited college or university in fields, as described in “1” above or in social sciences; and one (1) year of paid, full-time responsible experience in an administrative, supervisory or consultative capacity performing functions related to the coordination and delivery of patient care services or similar functions in a hospital or a health care setting; or
3. A satisfactory equivalent of education, training and/or experience.

Please be advised that proof of Covid-19 vaccination is required prior to hire.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Job Type: Full-time

Pay: $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Patient care services: 1 year (Preferred)

Work Location: In person

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.