Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in California and #2 in the Nation by U.S. News Best Hospitals in 2022-2023!

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role?

The Patient Service Representative II following established practices, policies, and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center.

These responsibilities include:

• Utilizes a consistent telephone greeting, answers telephones, takes complete and accurate messages, triages information, and relays to appropriate party to support operational aspects of patient care.
• Utilizes AIDET during interactions with patients with sensitivity and attention to the patient populations being served.
• Schedules patient appointments, coordinates procedures/testing with outside departments, and ancillary services, obtains required authorizations timely to allow for rescheduling of appointment if needed according to guidelines/workflows by providing required documentation.
• Manages referrals of patients to other physicians/specialty.
• Retrieves information from files as requested and assembles paperwork and reference material as requested by physicians, nurses, and patients.
• Responsible for following CSMC and HIPPA confidentiality guidelines while performing all duties.
• Demonstrates consistent practice of Patient Service Standards in performance of duties.

Qualifications:

• High School Diploma/GED required.
• 2 + years of experience working with insurance companies and obtaining authorizations required.
• Medical Assistant Certification preferred.