Job description

CHC/SEIA is a non-profit Federally Qualified Health Center (FQHC). Our MISSION is to provide quality comprehensive healthcare from a community-oriented partner, accessible to all.

POSITION SUMMARY: This position performs overall Call Center functions relating to dental scheduling, including but not limited to answering phones; patient dental scheduling; patient communication via phone.

ESSENTIAL FUNCTIONS/DUTIES

1. Supports and monitors all aspects of Dental Scheduling, including:

a. Answered dental calls, and schedule dental appointments according to dental protocols.

b. Maintain and work the dental call waiting list, including recall list for all sites to ensure any open slots are filled.

c. Monitor and manage the dental schedule and 4-week blocks.

d. When scheduling appointments and providing reminder calls, inform dental patients of clinic policy regarding unattended minor children in the waiting area and clinic policy regarding the presence of persons other than patient and clinic staff in the operatory during dental procedures.

e. Pre-call dental patients to remind them of their appointments and notify patient of payment due at time of appointment.

f. Follow up on “no-show” dental patients daily.

g. Other dental duties as assigned.

Corporate Wide Expectations (all staff):

1. Demonstrates an understanding of the importance of CHC/SEIA’s Mission Statement in performing all aspects of this position.

2. Displays a caring and helpful attitude when interacting with patients, vendors, and fellow employees. Strives to build cooperative partnerships, by treating all people both inside and out of CHC/SEIA as a customer.

3. Ability to establish and maintain an effective working relationship with other clinic personnel.

4. Handles confidential information with tact and discretion on a need-to-know basis.

5. Follows established policies and procedures for safety, infection, and exposure control.

6. Performs other duties, as assigned.

POSITION REQUIREMENTS:

• Minimum of high school diploma or GED required.
• Computer skills: typing (minimum 30 WPM), data entry. Testing will be completed to verify minimum level of proficiency. Computer experience in Microsoft Suite, Electronic Health Records (EHR, EDR, EPM).
• Ability to work in fast-paced environment and consistently meet department work schedule as designated.
• Excellent customer service skills; strong communication and interpersonal skills.
• Preferred Qualifications: Healthcare terminology (medical, dental, behavioral health); Bilingual preferred; call center experience preferred.

BENEFITS:

• Health Insurance
• Dental Insurance
• Vision Insurance
• $50,000 Group term life insurance; additional voluntary insurance available
• Short Term Disability Insurance, Long Term Disability Insurance, Work Comp
• Flexible Spending accounts (for medical & dependent care reimbursement)
• Paid Time Off accrual (for vacation/sick time)
• Paid Holidays (7)
• CEU day(s) and CEU reimbursement
• 403B Retirement Investment with up to 5% company contribution @ one year
• Wellness/Health Activity Plan reimbursement

Job Type: Full-time

Pay: $15.50 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Outpatient

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical or dental terminology: 1 year (Preferred)

Work Location: In person

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