Job Title

Patient Services Coordinator/UKHC

Requisition Number

RE39911

Working Title

Patient Services Coordinator/UKHC - Ophthalmology - Georgetown

Department Name

MG100: Physician Based Clinics

Work Location

Georgetown, KY

Grade Level

07

Salary Range

$17.50-27.31/hour

Type of Position

Staff

Position Time Status

Full-Time

Required Education

Click here for more information about equivalencies:

http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

Required License/Registration/Certification

None

Physical Requirements

Sitting/standing for long periods of time.

Shift

Monday – Friday, 8:00am – 5:00pm

Job Summary

The Patient Services Coordinator is one of the key staff of the Georgetown Eye Clinic, daily engaging with patients, physicians and clinic staff.

This position will be a point of contact for and have oversight of the clinic daily operations, maintaining a positive patient experience as a priority and ensuring cohesive teamwork occurs for coordinating care of patients. They will identify opportunities to improve operations and communication in the clinic; work with physicians on any schedule changes and reschedule patient appointments as needed; perform patient registration and schedule return appointments as needed; work with clinic staff to ensure surgeries are scheduled correctly and in a timely manner, performing financial verification for surgeries; liaison with multiple persons across UK HealthCare to ensure compliance with all policies and procedures.

The ideal candidate will have extensive customer service experience, a demonstrated understanding of clinic operations, and the ability to communicate in a calm and helpful manner during stressful situations. Should also have the ability to demonstrate a high regard for attention to detail, a teamwork mindset, the ability to prioritize tasks efficiently and work in multiple systems simultaneously.

This position has been identified as supporting UK HealthCare, which receives funding from the Centers for Medicare and Medicaid Services (CMS). Therefore, all individuals hired into this position must comply with the federal CMS mandate issued in March of 2022. This mandate requires all new hires to provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. Start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.

Skills / Knowledge / Abilities

Electronic Health Record, electronic scheduling, patient registration, clinic organization, staff management.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

Small clinic operations experience preferred. Experience with electronic scheduling systems electronic health records preferred.

Deadline to Apply

05/15/2023

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.