Position Summary:

The Patient Services Representative performs business office functions related to patient visits in the areas of switchboard operation, appointment scheduling and front desk patient reception/registration.

Enjoy a benefits program that truly enhances your quality of life with a focus on healthy living and work-life balance. Medical - High Deductible Plans (HDHP) with Health Savings Account options, Dental, Vision - Comprehensive vision services, Disability- Paid Short-Term and Long-Term Disability Plans, Life Insurance - Company-Paid and Supplemental Buy-Up Options, Critical Illness/Accident Coverage, 401k/Profit sharing with clinic match, Annual bonus program and Paid Time Off.

Principle Duties and Responsibilities:

• Answer incoming telephone calls and dispatch appropriately
• Prepare medical records accurately for upcoming appointments
• Appointment scheduling and reschedules due to schedule changes
• Process tasks within the electronic medical record system
• Mail reminder letters to patients and medical facilities as appropriate
• Greets & register patients at reception desk
• Answers basic billing and insurance questions
• Post patient's payments in computer
• Participates in opening and closing clinic per department rotation schedule
• Process medical records releases according to guidelines for release of protected health information
• Other duties as assigned

Knowledge, Skills, and Abilities:

• High School diploma or equivalent
• 1-2 years customer service experience
• Demonstrates knowledge of proper, safe, efficient usage of office equipment, computers, and software, working knowledge of Microsoft Office
• Ability to work in a fast-paced medical facility while adhering to HIPAA compliance regulations
• Ability to cross-train and learn multiple areas of responsibility within the patient services role
• Ability to respond to both external and internal customer's needs in a timely manner
• Ability to occasionally travel to other ECOW locations

Work Conditions:

Work is generally performed at the main clinic; 800 N. First Street, Wausau, WI. Occasional travel to satellite locations is required. Travel includes mileage and a generous travel bonus. Hours of work will be dependent on the needs of the Clinic. Requires the ability to sit or stand for extended periods of time. Occasional lifting (30 pounds), bending, stooping, pushing, pulling, and climbing stairs is required.

Acknowledgement:

This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job duties as requested by the Administrator or Board President. All requirements are subject to change over time. Reasonable accommodations will be made to those individuals with a disability.